Support Desk Administrator

About The Role

We have an exciting opportunity to join our fast-paced support team in Newport. Working in a busy environment with a high volume of calls and emails that need to be dealt with in a friendly, professional manner, as a motivated team member of 10 you will also provide help and support to our area managers.

What we are offering;

• Salary £29,658 per annum

• Rolling Shift Pattern: Monday - Friday shifts can be 09:00 - 17:30 / 09:30 - 18:00 (availability for weekend cover is required)

• Free on-site parking

• 22.4 paid days holiday per year.

What makes this job amazing;

• Full learning and support from Atlas.

• Learning and development lead by you: support in areas you like or want to learn more about.

• The ability to progress your career within Atlas.

• The opportunity to work amongst people who value and support each other, achieving remarkable results.

• Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.

Overview of Responsibilities, Duties & Requirements

You will play a key part in the Atlas Support Team, responsible for ensuring the smooth delivery of our contracted services and supporting our field-based cleaning.

You will need a friendly, calm, and professional manner when dealing with colleagues and customers. Your team will need to be able to rely on you, so excellent communication skills and attention to detail will be essential, along with good computer literacy, and an ability to work under pressure.

Key Responsibilities & Duties;

• Allocation/scheduling operatives using Time and Attendance systems (training will be provided).

• Quality Audits, Tracking and management.

• Answering employee and client queries, helping to resolve issues.

• Support with clients who provide negative feedback.

• Supporting client reporting requirements.

• Reactive calls and periodic management.

• Management and coordination of reactive mobile cleaning technicians.

• Overall client and staff issue/general enquiry management.

• General administration duties to meet the needs of the business.

• Supporting other departments in day-to-day operations.

• We will give you the training you need to succeed.

Working Hours

We operate a 24/7 365-day Support Service Desk for the Company which supports colleagues, and clients.

About You

Are you conscientious? Atlas want to provide their clients and their employees the best possible service. If you are someone that can provide excellent customer service and look to resolve issues with speed and accuracy, we would love to hear from you!

• General Computer Skills.

• Excellent Communications skills, written and verbal.

• Willingness to learn on the job.

Are you a strong Team player? We are looking for someone who can thrive within a team and can offer the following qualities;

· Share ideas and learning with other team members.

· Offer encouragement and assistance to colleagues.

· Communicate openly and effectively.

· Committed and reliable.

· Work with the team towards our common goal of always striving for excellence.

About The Company

What makes this job amazing?

• Full learning & support from Atlas.

• Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets.

• Cycle to work scheme*.

• Workplace pension scheme.

• Staff recognition scheme (Stars of Atlas).

• Staff engagement portal.

• The ability to progress your career within Atlas.

• Learning and development led by you: support in areas you like or want to learn more about.

• The opportunity to work amongst people who value and support each other, achieving great results.

• For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

• Atlas continues to grow at pace which is both exciting and challenging.

*Subject to qualifying parameters.

Who are we?

Atlas is a family of people drawn together by a passion for creating happiness in others.

Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.

Our Purpose

To create happiness in ourselves and others

We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.

Our Values

We are a family

Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.

Sharing makes us stronger

Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.

Own your space

You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.

Be honest. Always.

Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.

Treat clients like our best friends

If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.

Start with Wow

And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.

Don't just talk. Do.

We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.