Receptionist

Receptionist – Hoar Cross Hall

Creating warm welcomes. Making lasting impressions.
Elevating the guest experience.

Hoar Cross Hall is a destination where exceptional
hospitality begins with how people feel. From the moment our guests arrive to
the moment they leave, every interaction plays a part in creating an experience
that helps them relax, reconnect and feel good.

We're looking for a Receptionist who understands the
importance of those moments. Someone who loves connecting with people, takes
pride in making others feel welcome and brings warmth, confidence and
professionalism to everything they do.

As one of the first points of contact for our guests, you'll
play an important role in bringing the Hoar Cross Hall experience to life,
ensuring every guest feels valued, cared for and confident they're in good
hands.

The opportunity

Working as part of our Reception team, you'll be at the
heart of the guest journey, creating memorable first impressions and ensuring
every interaction reflects the warmth and quality of Hoar Cross Hall.

From managing reservations and welcoming arrivals to
supporting guests throughout their stay, you'll combine excellent organisation
with a genuine passion for hospitality.

You'll be a natural communicator, comfortable managing
enquiries, anticipating guest needs and finding solutions that make a
difference. You'll understand that the smallest details can have the biggest
impact.

First impressions. Lasting memories.

You'll take ownership of the guest experience from the
moment they arrive, ensuring every interaction is warm, welcoming and
professional.

From managing reservations, check-ins and check-outs to
handling telephone calls and guest enquiries, you'll ensure everything runs
smoothly and guests feel informed and cared for.

You'll develop a strong knowledge of our hotel, spa
facilities, treatments and packages, helping guests make the most of their
visit through thoughtful recommendations and attention to detail.

Hospitality with personality. Service with purpose.

You'll bring warmth, energy and a genuine passion for people
to every interaction, taking pride in making guests feel welcome, valued and
supported.

Whether welcoming returning guests, assisting with enquiries
or resolving an issue, you'll approach every situation with professionalism and
a positive attitude.

Working closely with colleagues across the hotel and spa,
you'll communicate effectively, support the wider team and help deliver a
seamless guest experience.

Commercially aware. Naturally engaging.

You'll understand the importance of making thoughtful
recommendations that enhance the guest experience while supporting commercial
performance.

From promoting spa treatments and additional services to
introducing guests to our packages and experiences, you'll use your knowledge
and natural communication skills to identify opportunities and add value.

It's not about hard selling. It's about understanding our
guests and helping them make the most of their time with us.

What you'll bring

You'll be a naturally welcoming, organised and
people-focused individual with a passion for delivering exceptional
hospitality.

Previous hospitality or customer service experience would be
beneficial, but attitude, personality and a willingness to learn are just as
important.

Most importantly, you'll bring:

• Excellent
  communication skills and a friendly, professional approach.
• Strong
  organisation, attention to detail and the ability to manage competing
  priorities.
• Confidence
  using booking systems and handling reservations and enquiries.
• A
  natural ability to build rapport and promote our treatments, packages and
  experiences.
• A
  positive, proactive and team-focused attitude.
• Flexibility
  to work across a seven-day operation, including weekends and bank
  holidays.

Knowledge of hotel and spa operations would be advantageous,
but full training will be provided.

What matters to us

At Hoar Cross Hall, we care about exceptional hospitality,
individuality, passion and positivity, teamwork, integrity, operational
excellence and continuous improvement.

We want every guest to feel genuinely welcomed and cared
for, and we believe that starts with the people who represent us every day.

We're looking for someone who takes pride in making a
positive difference, understands the importance of the little details and
genuinely enjoys helping others.

Someone who brings warmth and personality to every
interaction.

Someone who takes ownership, supports their colleagues and
always looks for ways to make the guest experience better.

And someone who understands that exceptional hospitality
isn't just about what we do, but how we make people feel.

Make people feel welcome. Make every moment count.

They say you can't choose your family, but at Hoar Cross
Hall, we believe differently. We choose people who bring passion, positivity
and professionalism, and who genuinely care about creating memorable
experiences for others.

If you're someone who loves connecting with people, takes
pride in delivering exceptional service and wants to be part of something
special, we'd love to hear from you.

Well hidden. Best found.