Operations Controller
Location: Letchworth
Salary : £29,344
Hours: 24 hours per week
Shifts: Saturday & Sunday, shifts between 7 am to 8 pm plus all bank holidays
Contract: This is a maternity cover for 12 months
What you’ll get at CitySprint
The role
As an Out of Hours Operations Controller, you'll manage day-to-day courier resources across the national network, ensuring deliveries and collections are completed efficiently and customer SLAs are met.
You'll work closely with the Out of Hours Senior Controller and Operations Manager to create a KPI-driven environment focused on service, safety and performance. This is a fast-paced role where strong decision-making, organisation and communication skills are essential.
Why CitySprint
What we do matters — from everyday deliveries to time-critical ones — and this role helps make sure it happens. You’ll play a key part in keeping the network moving and making sure customers get the service they expect.
Who we are
CitySprint is a UK-wide logistics business delivering same-day and time-critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.
We’re also part of DPD and the wider Geopost group, giving us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and way of working.
It’s a busy, fast-moving environment where priorities can change quickly, and you’ll be trusted to manage resources, make decisions and follow things through.
What you'll be doing
What we're looking for
We're looking for someone who is customer-focused, proactive and able to build strong working relationships while keeping the operation running efficiently.
All successful candidates will be required to complete a DBS check.
Operations Controller(OOH) • Letchworth Garden City, Hertfordshire, United Kingdom
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