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Pembrook Resourcing
Service ManagerPembrook Resourcing • Bury St Edmunds, Suffolk, UK
Service Manager

Service Manager

Pembrook Resourcing • Bury St Edmunds, Suffolk, UK
30+ days ago
Job type
  • Full-time
  • Permanent
Job description
Service Manager – Bury St Edmunds £40,000 Basic Salary | Up to £53,000 OTE | Full-Time | Permanent Are you an experienced Service Manager looking for your next challenge? We're recruiting on behalf of a well-established automotive dealership in Bury St Edmunds, offering an excellent opportunity to lead a successful aftersales operation while driving performance, customer satisfaction, and profitability. The Role As Service Manager, you'll take full responsibility for the day-to-day running of the Service Department, leading and developing a high-performing team of Service Advisors, Technicians, and Workshop Controllers. You'll ensure operational excellence, deliver an outstanding customer experience, and consistently achieve departmental targets. Key Responsibilities * Lead, motivate, and develop the Service Department team. * Drive workshop productivity, efficiency, and profitability. * Monitor and improve customer satisfaction and retention. * Ensure manufacturer standards and compliance are maintained. * Manage departmental budgets, KPIs, and performance reporting. * Handle escalated customer queries professionally and effectively. * Work closely with other departments to maximise business opportunities. * Create a positive, high-performing culture focused on continuous improvement. What We're...
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Service Manager • Bury St Edmunds, Suffolk, UK

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