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Assistant General ManagerSouth • London, United Kingdom
Assistant General Manager

Assistant General Manager

South • London, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

Cicchetti Piccadilly are hiring an Assistant General
Manager!

Competitive Industry pay (based on salary &
Tronc)





Our story:




The Distefano family, spanning two generations, started San
Carlo over 30 years ago and seen it grow to twenty-five authentic Italian
restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in
London to Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester and
with a growing number overseas – Including Kuwait, Bangkok, Dubai, and Miami, with additional restaurant openings planned as San Carlo continues to expand globally.





Colleague Benefits:

  • Free Meals on Duty - Delicious, healthy meals, all free
  • 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
  • Refer a Friend - Bring your friends and earn up to £1,000 per person
  • Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
  • Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
  • Squadra App - Offering you discounts and rewards with thousands of companies worldwide
  • Legal and Financial Advice - Free legal and financial advice for you and your family
  • Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
  • San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
  • Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
  • Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow





Key
Responsibilities:



  • Overseeing the day-to-day operations of the restaurant,
    deputising for the General Manager when they are not on shift
  • Undertake all Duty Manager responsibilities where
    relevant/needed
  • Ensure your Duty Managers have an up to date Talent
    Pipeline for their departments with training needs and succession plans
  • Hold monthly reviews with all Department Managers
    reporting to you to ensure all KPI’s are being achieved. Report each meeting to
    General Manager
  • Manage monthly results from Department manager
    KPI’s
  • Manage customer satisfaction regularly using the
    tools available, ensuring all guest feedback is dealt with in a professional
    and efficient manner.
  • Alongside the General Manager, conduct probation's
    and appraisals to monitor full team performance and development.
  • Track team turnover monthly and ensure it stays
    below the company target.
  • Ensure Recruitment processes are adhered to at all
    times including all paperwork and onboarding process for new starters.
  • Create and maintain a safe and comfortable working
    environment for all staff to flourish in.
  • Ensure staff records are kept up to date with
    training, absences, lateness, holidays etc.
  • Manage the results from all departmental Health
    Checks to ensure actions plans are being worked on.




























Required Qualifications &
Experience:



  • Previous experience in a similar role
  • Team management experience
  • Excellent communication skills
  • Meticulous attention to detail, highly organised
    and capable of handling multiple tasks
  • A proactive self-starter who can work independently
    with good judgement and minimal direction








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Assistant General Manager • London, United Kingdom

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