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Ten Lifestyle Group
日本語Nativeコンシェルジュスタッフ UK在住Ten Lifestyle Group • London, England, United Kingdom
日本語Nativeコンシェルジュスタッフ UK在住

日本語Nativeコンシェルジュスタッフ UK在住

Ten Lifestyle Group • London, England, United Kingdom
30+ days ago
Salary
£40.00 hourly
Job type
  • Full-time
Job description

世界20拠点を展開するグローバル企業で、あなたらしく活躍してみませんか?

Ten Lifestyle Group(テン・ライフスタイル・グループ)は、世界中の富裕層向けにラグジュアリーコンシェルジュサービスを提供するグローバル企業です。
「お客様の人生をより豊かにすること」をミッションに掲げ、旅行・ライフスタイル・エンターテインメントなど、幅広い分野で高品質なサービスを提供しています。

仕事内容

お誕生日プレゼントの購入、高級品の購入、モルディブでのアクティビティ提案など——
知識・ネットワーク・リサーチ力を駆使し、富裕層のお客様一人ひとりの多様でユニークなご要望にお応えいただきます。

お客様のライフスタイルを深く理解し、クリエイティブかつ実現可能なソリューションを期限内に提供するお仕事です。
また、世界中の同僚と連携しながら、最適な情報と機会を共有していきます。

主な業務内容

  • お客様からのご依頼を期日内に対応し、最適な選択肢を複数ご提案
  • お客様のライフスタイル、嗜好、ニーズを深く理解し、丁寧なヒアリングを実施
  • ご要望に応じたリサーチ・提案・手配を行い、期待を超える体験を提供
  • お客様に寄り添いながら、より豊かなライフスタイルを提案
  • 社内外の関係者と連携し、スムーズなコミュニケーションを確保
  • クレーム対応時には「会員満足アンバサダー」と連携し、課題を迅速に解決

Requirements

応募資格(MUST)

  • 日本語:ネイティブレベル、英語:ビジネスレベル以上
  • ホスピタリティ、旅行、カスタマーサービス、コンシェルジュ、またはコールセンター業務でのご経験
  • 高いコミュニケーションスキルと顧客対応力
  • 問題解決能力・柔軟な判断力・丁寧な対応姿勢
  • 複数案件を同時に管理し、優先順位をつけて対応できるスキル
  • Microsoft Office(Excel、Word、PowerPoint)などの基本操作スキル

歓迎スキル・経験

  • 航空券・ホテルなど旅行関連の予約・手配経験
  • GDSシステム(特にAmadeus)使用経験
  • コンシェルジュ、カスタマーサポート、または旅行業界での実務経験
  • 富裕層や富裕層顧客対応経験
  • 英語でのコミュニケーションスキル(読み書き・会話)

勤務条件

  • フルタイム(週40時間)
  • シフト制(06:00~23:00の間で柔軟に勤務可能な方)
  • 土日祝勤務あり

Benefits

福利厚生・待遇

  • 試用期間後ハイブリッドワーク制度(在宅勤務可)
  • 年次有給休暇
  • 勤続5年で1か月間の有給サバティカル休暇
  • Ten Loyalty Rewards Program(社内表彰・特典制度)
  • ワーキングホリデー制度
  • 旅行・エンタメ関連の特別割引
  • 多様性・インクルージョンを重視した職場文化

私たちについて

Ten Lifestyle Groupは、世界中に拠点を持ち、テクノロジーと「人」の力を融合させたラグジュアリーサービスを展開しています。
B Corp認証企業として、社会と環境にポジティブな影響を与えることを使命としています。

社員一人ひとりが自分らしく成長し、世界中のメンバーと協働しながら、より良い「人生体験」を創造しています。
あなたのキャリアと情熱を、ここで次のステージへ。

Tenについてもっと知りたい方はこちらの紹介動画をご覧ください!

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日本語Nativeコンシェルジュスタッフ UK在住 • London, England, United Kingdom

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