Job Title: Customer Enquiry Consultant
Location: Ringwood, Hampshire, BH24 3SGAbout the role
We’re looking for a personable and proactive Customer Enquiry Consultant to join our growing business.
You will be responsible for maintaining strong customer relationships with people who have previously enquired about purchasing a new retirement apartment within a development which is still under construction. Our customers enquire early on in the building of a development and it is your role to maintain contact and engagement until it is safe for them to visit and meet the on-site Sales Executive.
This includes things such as; calling the customer at agreed times with progress reports, arranging visits to a nearby developments, sending out our Lifestyle Living Magazine and inviting them to events.
This is like no other customer service role you will find, as you are encouraged to spend time with your customer on the phone to understand their requirements and personal situation. You will put the customer at the centre of everything you do. The information you have recorded is added to our Sales & Marketing database, accuracy and attention to detail at this stage is vital.
You will have the opportunity to speak with some wonderful people and play a pivotal part in the customer’s journey to starting a new chapter of their lives.
About you
We are looking for a customer-centric and self-motivated person, who is proactive, and loves talking to people. You be professional with an excellent telephone manner and listening skills.
The successful Customer Relations Consultant will have a background in customer service, sales, retail or something similar. You will be proficient with most Microsoft packages including Word and Outlook and have competent data entry and typing skills.
Above all you will love working in a busy team environment and balance your passion for customer service with accuracy and attention to detail.
How you’ll be rewarded
About us
We are Churchill Living, the leading provider of housing that offers freedom, independence, and unrivalled living value for the over 60s, and we’re looking for people like you!
As a family-run, privately-owned business we have a strong culture built on trust and integrity. We’re proud of what we do, and the people we work with, and we believe in giving something back to the communities where we operate. Our success is built on our fantastic team of more than 700 Colleagues across the country, which is growing all the time.
We pride ourselves on building beautiful, quality apartments in desirable locations across the country for those looking for greater freedom and independence. Our developments are designed to provide safety, support and a sense of community for our Customers to enjoy, ensuring peace of mind for them and their families.
We are proud to have been voted a Sunday Times Top 10 'Best Places to Work' based on our Colleague feedback. Not only that, but we’ve won a host of industry awards including the prestigious Housebuilder of the Year at the WhatHouse? Awards
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our Privacy Policy.
Customer Enquiry Consultant • Ringwood, BH24 3SG
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