Customer Service
\nLocation: Birmingham
\nPay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)
\nContract: Temporary ongoing
\nStart Date: 7th September 2026
\nHours: 25hrs
\nShifts: This role operates on a rota basis and candidates must be fully flexible.
\n\nShifts will be scheduled between 06:00 and 23:00, Monday to Sunday.
\n\nTypical shift times are:
\nEarly Shift: 06:00 - 14:30
\nLate Shift: 14:30 - 23:00
\n\nYou will work:
\n5 days out of 7
\n2 rota days off each week
\nA mixture of weekday and weekend shifts
\n\n*Please note: candidates must be available to work any shift between 06:00 and 23:00, depending on the rota assigned.
\n\nTraining: 37.5hrs (full-time for 4 weeks), 100% attendance required for the first 4 weeks 9am-17:45.
\n\nWe're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
\n\nAs a Customer Service Advisor, you'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services or conduct vital day-to-day communication with businesses and family. Your typing accuracy ensures no detail is missed when it matters most.
\nOver the duration of your employment, you will be skilled across 999 call handling, Relay UK and other departments, such as Directory Enquires.
\n\nThis is more than a call handler role - it's a chance to make a real difference, every single shift.
\n\nWe're looking for individuals who can:
\n* Communicate clearly and empathetically under pressure
\n* Think critically and follow structured processes
\n* Type at least 50 words per minute with 98% accuracy
\n* Stay composed in emotionally challenging situations
\n\nShift Patterns:
\nWe offer a range of shift options to support different lifestyles. You will work on a four‑week rotating rota, with shifts scheduled between 06:00 and 23:00, including some weekend rest days.
\n\nTraining will be full-time and may include mornings and evenings.
\n\nFull Training & Career Progression
\nYou'll receive comprehensive training and ongoing support.
\nRewards & Benefits:
\n* Competitive pay & overtime opportunities
\n* Career development opportunities
\n* Full paid training
\n* Instant access to Blue Arrow training portal
\n* Auto enrolment in pension scheme
\n* 28 days paid holiday
\n\nApplication Process
\n1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
\n2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
\n3. Pre-employment Checks (DBS & references)
\n\nReady to Make a Real Difference?
\nIf you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
\n\nWe are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
\n\nBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service • Birmingham, ENG, GB
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