Customer Service
\nLocation: Dundee
\nPay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)
\nContract: Temporary to Permanent
\nStart Date: 07/09/2026
\nHours: 25hrs per week
\nTraining: 37.5hrs (full-time for 4 weeks), 100% attendance required for the training period. Training hours are; Weeks 1-2: 09:00 - 17:45 and
\nWeeks 3-4: 10:30 - 19:45
\n\nShift Patterns: A variety of shift patterns available between 6am & 14:30 on early shifts/late shifts and 16:00 & 02:00 on middle shifts.
\n\nWe're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
\n\nAs part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
\n\nAs a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
\nThis is more than a call handler role - it's a chance to make a real difference, every single shift.
\n\nWe're looking for individuals who can:
\n* Communicate clearly and empathetically under pressure
\n* Think critically and follow structured processes
\n* Type at least 50 words per minute with 98% accuracy
\n* Stay composed in emotionally challenging situations
\n\nShift Patterns:
\nWe offer a range of shift options to support different lifestyles. You will work on a four‑week rotating rota, with shifts scheduled anywhere between 06:00 and 23:00, including some weekend rest days.
\n\nTraining will be full-time and may include mornings and evenings.
\n\nFull Training & Career Progression
\nYou'll receive comprehensive training and ongoing support.
\n\nRewards & Benefits:
\n* Competitive pay & overtime opportunities
\n* Career development opportunities
\n* Full paid training
\n* Instant access to Blue Arrow training portal
\n* Auto enrolment in pension scheme
\n* 28 days paid holiday
\n\nApplication Process
\n1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
\n2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
\n3. Pre-employment Checks (DBS & references)
\n\nReady to Make a Real Difference?
\nIf you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
\n\nWe are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society
\nBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service • Dundee, SCT, GB
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