Customer Service
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Location: Birmingham
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Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)
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Contract: Temporary ongoing
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Start Date: 7th September 2026
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Hours: 25hrs
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Shifts: This role operates on a rota basis and candidates must be fully flexible.
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Shifts will be scheduled between 06:00 and 23:00, Monday to Sunday.
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Typical shift times are:
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Early Shift: 06:00 - 14:30
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Late Shift: 14:30 - 23:00
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You will work:
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5 days out of 7
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2 rota days off each week
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A mixture of weekday and weekend shifts
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*Please note: candidates must be available to work any shift between 06:00 and 23:00, depending on the rota assigned.
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Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the first 4 weeks 9am-17:45.
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We're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
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As a Customer Service Advisor, you'll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services or conduct vital day-to-day communication with businesses and family. Your typing accuracy ensures no detail is missed when it matters most.
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Over the duration of your employment, you will be skilled across 999 call handling, Relay UK and other departments, such as Directory Enquires.
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This is more than a call handler role - it's a chance to make a real difference, every single shift.
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We're looking for individuals who can:
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* Communicate clearly and empathetically under pressure
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* Think critically and follow structured processes
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* Type at least 50 words per minute with 98% accuracy
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* Stay composed in emotionally challenging situations
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Shift Patterns:
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We offer a range of shift options to support different lifestyles. You will work on a four‑week rotating rota, with shifts scheduled between 06:00 and 23:00, including some weekend rest days.
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Training will be full-time and may include mornings and evenings.
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Full Training & Career Progression
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You'll receive comprehensive training and ongoing support.
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Rewards & Benefits:
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* Competitive pay & overtime opportunities
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* Career development opportunities
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* Full paid training
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* Instant access to Blue Arrow training portal
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* Auto enrolment in pension scheme
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* 28 days paid holiday
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Application Process
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1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
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2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
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3. Pre-employment Checks (DBS & references)
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Ready to Make a Real Difference?
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If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
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We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service • Birmingham, ENG, GB
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