Nuffield Health is Britain's largest not-for-profit healthcare organisation. Join us as a Receptionist at our Bristol Hospital and play your part in delivering an exceptional experience for every patient, visitor and consultant who walks through our doors.
Help patients, visitors and consultants feel welcome, comfortable and supported when they visit the hospital.
Deliver exceptional customer service, using empathy and professionalism to build positive relationships with patients and colleagues.
Support both the Main Reception and Outpatients Reception areas as required.
Welcome patients in person, directing them to the appropriate waiting areas, departments and facilities.
Answer telephone calls, respond to enquiries and action requests in a professional and timely manner.
Book, amend and confirm appointments using hospital systems.
Register patients accurately, ensuring personal, insurance and billing information is up to date.
Process patient payments and card transactions in line with hospital procedures.
Prepare and manage clinical paperwork, referral forms, charge sheets, patient packs and terms and conditions documentation.
Maintain accurate patient records and complete administrative tasks including scanning, filing and data entry.
Work closely with consultants, clinical teams and administrative colleagues to ensure clinics and departments run smoothly.
Manage competing priorities while remaining calm, professional and focused on delivering an excellent patient experience.
Handle confidential information in accordance with hospital policies and data protection requirement
You will also have:
Previous reception, administration or customer service experience, ideally within a healthcare, hospitality or service-led environment.
Outstanding customer service skills with a friendly, professional and approachable manner.
Excellent verbal and written communication skills.
Strong organisational skills and attention to detail.
Good IT skills, including experience using Microsoft Office applications.
GCSE English and Maths (Grade C/4 or above) or equivalent.
The ability to prioritise workload and remain calm under pressure.
Experience handling payments and card transactions would be advantageous.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early where we have received an exceptionally high volume of applications.
Receptionist • Bristol, Bristol, England
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