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Haven Holidays
Guest Experience Team Member - CumbriaHaven Holidays • Alston, Cumbria, United Kingdom
Guest Experience Team Member - Cumbria

Guest Experience Team Member - Cumbria

Haven Holidays • Alston, Cumbria, United Kingdom
19 days ago
Job type
  • Full-time
  • Part-time
Job description
  • Guest Experience Team Member - Cumbria* *Position : * Guest Experience Team Member *Type : * Full-Time / Part-Time / Seasonal *Pay Rates : * Up to 12.71 per hour depending on age *Onsite accommodation, subject to availability and T&Cs Join our One Great Team here at Haven as a Guest Experience Team Member, where you'll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! As a Guest Experience Team Member, you'll be interacting with guests and owners to ensure they feel welcome, valued and have everything they need for a memorable experience.

    • From cheerful hellos to problem-solving pros, you'll play a key role in making every guest's stay unforgettable.

    • Key Responsibilities * - Greet each guest with a friendly smile and genuine enthusiasm as they arrive at our vibrant reception area, creating an inviting atmosphere and a positive first impression.
    • Listen attentively to questions or concerns, taking thoughtful action to make each interaction feel personalised and effortless.
    • Collaborate with other team members to deliver smooth, seamless service that enhances every moment of the guest and owner experience.
    • Actively listen to the thoughts, ideas, and feedback of our guests and owners, sharing these insights with the relevant teams to continually elevate our service.
    • Create a welcoming space, ensure a clean, safe, and inviting environment where guests, owners, and visitors feel completely at home.
    • Requirements * - Experience in roles such as Customer Service Advisor, Reception Team Member or a similar role in guest relations or customer service is beneficial but not essential; we provide training.
    • Customer focused with a passion for working with people.
    • Can actively listen, communicate clearly, and maintain a professional, friendly manner.
    • Ability to handle challenges or guest complaints with patience, tact, and efficiency.
    • What We Offer * - An inclusive, supportive work environment.
    • Comprehensive training and ongoing support.
    • Career development opportunities, including fully funded qualifications.
    • Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! *How to Apply * We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes.

    Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at : resourcingteam@bourne-leisure.co.uk

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    Guest Experience Team Member - Cumbria • Alston, Cumbria, United Kingdom

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