Customer Service
Location: Belfast
Pay Rates: £13.97 to £32.55 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 17/08/2026
Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)
Training: 37.5hrs (full-time for 4 weeks), 100% attendance required for the first 6 weeks
We're inviting you to bring your skills to a role that truly makes a difference-joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role - it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations
Shift Patterns:
We offer a range of shift options to support different lifestyles. You will work on a four‑week rotating rota, with shifts scheduled anywhere between 06:00 and 23:00, including some weekend rest days.
Training will be full-time and may include mornings and evenings.
Full Training & Career Progression
You'll receive comprehensive training and ongoing support.
Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)
Ready to Make a Real Difference?
If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service • Belfast, County Antrim, Northern Ireland
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast... Show more
Now accepting applicants for Focus Group studies.Earn up to £700 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more
Customer Service Advisor - Natwest/Ulsterbank Belfast at TieTalent.Belfast City Centre, Northern Ireland, United Kingdom.Looking for a permanent, rewarding role in Belfast City Centre that fits aro... Show more
Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success.Our deep expertise enables ... Show more
Are you a proactive and customer-focused professional looking for your next challenge? An exciting opportunity has arisen for a Customer Service Administrator to join a thriving organisation in Lis... Show more
TieTalent Belfast, Northern Ireland, United Kingdom.Join to apply for the Customer Service Advisor- Natwest role at TieTalent.Looking for a permanent, rewarding role in Belfast City Centre that fit... Show more
Seeking a customer service advisor to provide proactive and reactive financial services, educate customers on banking options, and ensure seamless, positive customer experiences.Role involves finan... Show more
Get notified about new Uk Biobank jobs in.Senior Data Scientist, Statistical Genetics.Computational Associate II- Translational Diabetes Genomics In Diverse Populations.Head, Computational Biology ... Show more
Version 1 is seeking a Service Delivery Manager to own client relationships and ensure successful service delivery.You will collaborate with customers, the Service Delivery team, and Technical Cons... Show more
Provide customer service, support customer financial goals, and educate them on banking options. Show more
Looking for a permanent, rewarding role inBelfast City Centre that fits around your life and saves you money?We're hiring Financial Services Contact Centre Agents to join oursupportive, fast paced ... Show more
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast pac... Show more
Brenntag – Belfast, Northern Ireland, United Kingdom.Support all selling roles across all industries.Process orders – entry, invoicing, and follow‑up.Support Account Managers (internal and external... Show more
Concentrix Belfast, Northern Ireland, United Kingdom.Multilingual Talent Acquisition Recruiter @ Concentrix | Multilingual Recruitment.Our Social Support Game-changers will be immersed in virtual r... Show more
Benefits include company vehicle, training, progression, flexitime, travel.Job Hours: Monday – Friday, 9am – 5pm, with flexible start and finish times.The role involves covering a local patch in Ir... Show more
Newry (Granite Exchange) Northern Ireland .We're flexible on the days you chose to come to the office.As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team ... Show more
UBT is seeking a proactive Customer Service Administrator in Lisburn.This role is crucial for managing customer interactions and ensuring an exemplary order-to-delivery experience.The ideal candida... Show more
A leading recruitment agency in Belfast is hiring a Customer Service Advisor to join their Financial Services Contact Centre.The ideal candidate will support customers in meeting their financial ar... Show more
Get notified about new Uk Biobank jobs in.Senior Data Scientist, Statistical Genetics.Computational Associate II- Translational Diabetes Genomics In Diverse Populations.Head, Computational Biology ... Show more
A telecommunications provider in Belfast is seeking Technicians to install and maintain broadband, TV, and phone services.The ideal candidate will have a UK manual driving licence and be comfortabl... Show more
