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The Roseate Edinburgh Ltd
Lobby AmbassadorThe Roseate Edinburgh Ltd • Edinburgh, United Kingdom
Lobby Ambassador

Lobby Ambassador

The Roseate Edinburgh Ltd • Edinburgh, United Kingdom
30+ days ago
Job type
  • Full-time
Job description

The Roseate Edinburgh is an intimate 5-star luxury
boutique hotel, part of the "Small Luxury Hotels Collection." Ideally
located on Haymarket, near Murrayfield Stadium, the hotel offers 35 exquisitely
appointed rooms and suites, a bar & restaurant, meeting room, lounge,
conservatory, and private gardens. Refined, relaxed, luxurious, and intimate,
The Roseate Edinburgh is now looking for a Lobby Ambassador to join our
vibrant team immediately.



We are seeking a responsible, customer-focused individual
with a professional attitude and a passion for delivering exceptional service.
The ideal candidate should have a strong background in Front Office operations
and a keen understanding of Rooms Division and Revenue Management.



Main Duties & Responsibilities:




  • Greet
    guests warmly and professionally, ensuring a memorable first impression.

  • Assist
    guests with luggage, door service, and general inquiries.

  • Maintain
    a clean and inviting entrance and lobby area.

  • Monitor
    guests and visitors to ensure safety and security.

  • Provide
    accurate information about the hotel and local attractions.

  • Handle
    check-ins, check-outs, and reservations efficiently.

  • Process
    guest accounts correctly, ensuring valid payment methods and
    authorizations.

  • Respond
    to guest inquiries and complaints in a courteous and timely manner.

  • Liaise
    with other departments to ensure seamless service delivery.

  • Ensure
    compliance with 5-star service standards, maximizing revenue through room
    upgrades and cross-selling to food and beverage outlets.

  • Keep
    the PMS system up to date and provide an accurate handover at shift
    change.



Entry Requirements:




  • Previous
    Front Office experience in a 4/5* hotel is preferred.

  • Outstanding
    customer service skills with a positive and professional attitude.

  • Well-groomed
    appearance, discretion, and reliability.

  • Ability
    to work well under pressure while maintaining attention to detail.

  • Fluent
    in English, both spoken and written.

  • Enthusiastic
    in delivering service excellence.

  • Availability
    for a Full-Time position, primarily working 5 days on / 2 days off, but
    may be required to cover 4 days on / 4 days off for holiday cover, as well
    as night shift cover when necessary.



Package Benefits:




  • Meals
    on duty.

  • Provision
    and laundry of uniform.

  • Employee
    recognition awards.

  • Performance
    review and personal development plan.

  • Internal
    transfer and promotion opportunities.

  • Career
    development support.

  • Preferential
    room rates within the hotel group for you, family, and friends.


Join us and be part of a team that delivers exceptional
hospitality experiences in one of Edinburgh’s most prestigious hotels!



Applicants must be eligible to live and work in the UK and possess a valid work visa if required. In line with the Asylum and Immigration Act 1996, documented evidence of eligibility will be required during the recruitment process.

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Lobby Ambassador • Edinburgh, United Kingdom

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