About the role
As a Field Sales Advisor, you’ll represent Virgin Media O₂ out in local communities, introducing customers to our broadband, mobile and TV entertainment services that can make a real difference to everyday life. This is a face-to-face, target-driven role where resilience, confidence and motivation are key. The starting salary is £26,228 + uncapped commission, with some top earners making £50k–£70k.
Day to day, you’ll:
• Work independently in your allocated patch, speaking with customers door to door
• Build rapport quickly and confidently with a wide range of people
• Understand customer needs and recommend the right broadband, mobile and TV entertainment packages
• Clearly explain pricing, deals and benefits
• Manage your own workload from first conversation through to close
• Take ownership of your results, targets and earning potential
You’ll be supported from day one. You’ll start with a two-week, full-time induction (Monday–Friday, 9am–5pm), covering product knowledge, systems and sales skills. Ongoing coaching and peer support will continue once you’re out in the field.
"The training was very good, and the trainer was excellent in supporting us and delivering as much information as possible within the two-week period. I also absorbed a great deal once out in the field. I have now learned the products and services we offer, along with their pricing, which is vital. I can speak confidently with customers and position the offerings effectively, leading to successful sales."
— Jack Caird, Field Sales Advisor
Our ways of working
This is a full-time, field-based role working 37.5 hours per week, typically between 12pm and 8pm. Teams are aligned to home postcode, so you’ll need to live within the designated catchment area. Shift patterns and expectations will be discussed during the recruitment process.
Accessible, inclusive and equitable for all
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us – and everyone thinking about joining us – to feel seen, heard and supported.
When you work with us, you’ll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.
Who we areAt Virgin Media O₂, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our field sales teams play a key role in bringing these services directly to customers, helping them choose solutions that suit their homes and lifestyles.
We’re proud to be named one of the Financial Times Top 500 Best Employers for 2026.
The must havesTo be successful in this role, you’ll bring:
• A full UK driving licence
• Confidence starting conversations and working face to face with customers
• Resilience, motivation and comfort working towards targets
• Flexibility to work afternoon and evening shifts
• A positive, self-driven approach to work
Previous experience in sales or a target-driven environment is beneficial. That said, mindset matters most. If you’re confident, motivated to earn, resilient, comfortable working independently and keen to build your sales capability through training and support, this role offers strong earning potential and progression.
Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday – plus your birthday off.
You’ll also have access to:
• Discounts on broadband, TV and mobile
• Cycle2Work schemes
• Dental insurance and neurodiversity assessments
• The Virgin Family platform and O₂ Priority
If this sounds like a place where you could belong, we’d love to hear from you.
The next steps are:
Field Sales Representative • Gateshead, GB
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