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Epson
IT TechnicianEpson • Telford, ENG, GB
IT Technician

IT Technician

Epson • Telford, ENG, GB
9 hours ago
Job type
  • Full-time
Job description

Job Description

Job title: I.T. Technician

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Department: Information Technology

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Reports to: I.T. Senior Engineer

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Job location: Telford, Shropshire

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Position summary

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I.T. Technician works in all areas of I.T. to support business and staff.

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Main job functions

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  • To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
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  • To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
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  • To provide operational I.T. Support within the I.T department.
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  • To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
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  • To Ensure responsible waste management through waste segregation.
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  • To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.
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Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.

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Duties/responsibilities

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• IT. Technician provides first line support to the ETL business

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• Logs all incidents and service requests on the “Heat” helpdesk

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• Works on IT Projects.

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• Escalates tasks to third line and to Amsterdam support team

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• Supports the IT Senior Engineer

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• Performs a number of general I.T. housekeeping tasks

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• Documentation

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• 5S activities

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All Epson I.T. Staff are expected to demonstrate a number of key competencies.

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• Customer focus – acts with the customer in mind

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• Integrity, honesty – treats people with dignity and respect.

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• Team working with a “Can Do” approach.

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• Continuous improvement.

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Skills required

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• Broad range of Windows skills Windows 7 Windows 10

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• Some server skills

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• Some network skills

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• Troubleshooting skills

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• Good personal and communication skills.

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• Team working

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Qualifications

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Essential:

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  • GCSE in Maths and English or equivalent
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  • IT NVQ level 2 or equivalent
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Experience required

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Essential

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  • 1 Years’ experience in IT
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  • General I.T. experience
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  • Helpdesk use and call logging
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Desirable:

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  • Use of Heat helpdesk
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IT Technician • Telford, ENG, GB

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