Job Description
Job title: I.T. Technician
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Department: Information Technology
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Reports to: I.T. Senior Engineer
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Job location: Telford, Shropshire
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Position summary
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I.T. Technician works in all areas of I.T. to support business and staff.
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Main job functions
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\n - To provide all aspects of I.T. Support to staff within the ETL Epson Telford Limited business
\n - To Use, Maintain and support the ongoing development of the IT Heat Helpdesk
\n - To provide operational I.T. Support within the I.T department.
\n - To adhere to Epson's Environment and Quality policies, and ISO 14001 and 9001 management systems.
\n - To Ensure responsible waste management through waste segregation.
\n - To Stay informed about environmental impacts in your role, working to prevent, minimize, and report potential pollution incidents, contributing to our commitment to sustainability.
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Note: In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
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Duties/responsibilities
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• IT. Technician provides first line support to the ETL business
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• Logs all incidents and service requests on the “Heat” helpdesk
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• Works on IT Projects.
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• Escalates tasks to third line and to Amsterdam support team
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• Supports the IT Senior Engineer
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• Performs a number of general I.T. housekeeping tasks
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• Documentation
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• 5S activities
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All Epson I.T. Staff are expected to demonstrate a number of key competencies.
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• Customer focus – acts with the customer in mind
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• Integrity, honesty – treats people with dignity and respect.
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• Team working with a “Can Do” approach.
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• Continuous improvement.
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Skills required
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• Broad range of Windows skills Windows 7 Windows 10
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• Some server skills
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• Some network skills
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• Troubleshooting skills
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• Good personal and communication skills.
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• Team working
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Qualifications
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Essential:
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\n - GCSE in Maths and English or equivalent
\n - IT NVQ level 2 or equivalent
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Experience required
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Essential
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\n - 1 Years’ experience in IT
\n - General I.T. experience
\n - Helpdesk use and call logging
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Desirable:
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\n - Use of Heat helpdesk
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