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AccorHotel
Guest Service ManagerAccorHotel • Edinburgh, Scotland, UK
Guest Service Manager

Guest Service Manager

AccorHotel • Edinburgh, Scotland, UK
30+ days ago
Job type
  • Full-time
Job description

Whats in it for you...

  • Become part of a team thats very passionate about creating great hospitality experiences.
  • Competitive salary.
  • 29 days holiday (including bank holidays) pension and life insurance.
  • Food on us during your shift.
  • Training to get you settled into your role with ongoing development that helps you think make and thrive to set you up for success at work.
  • Time off to volunteer with one of our partner charities.
  • Hox Hero and Nifty Fifty our rewards for going the extra mile and living our values.
  • An annual diversity and inclusion calendar of events creating opportunities for you to learn celebrate and make a positive impact.
  • Regular team get togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Join an innovative fast-growing international group that is shaking things up on the hospitality scene.
  • Excellent discounts across The Hoxton and the global Ennismore family.

What youll do

  • Support the running of our day-to-day front office leading and inspiring our receptionists to create a memorable effortless Hox experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again.
  • Lead your team by example keeping them involved and motivated; help them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions.
  • Contribute to our success as a business by making sure the right rates are being used managing overbooking levels and working with the team to make sure we have a full and happy house.
  • Make sure everything is running smoothly and looking sharp being our guests and teams main contact person and manager on duty working with the team to find solutions to any hick ups.

What were looking for

  • Individuals. Youre looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality whether thats a drink a meal an event or a bed for the night.
  • Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
  • Youre not precious. We leave our egos at the door and help get things done.
  • Youre up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together wed have a good time and share a few laughs.
  • You want to be part of a team that works hard supports each other and has fun along the way.
  • If youre familiar with Opera Cloud or similar front desk operating system would be a big advantage.
  • A natural at leading and managing others you lead by example and create an environment where your team can be their best self.
  • Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.

Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Guest Service Manager • Edinburgh, Scotland, UK

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