Talent.com
DGH Recruitment Limited
IT User Support Specialist/IT Support AnalystDGH Recruitment Limited • City of London, ENG, GB
IT User Support Specialist/IT Support Analyst

IT User Support Specialist/IT Support Analyst

DGH Recruitment Limited • City of London, ENG, GB
24 days ago
Job type
  • Permanent
Job description

Job Description

IT User Support Specialist/IT Support Analyst A fantastic opportunity has arisen for a IT User Support Specialist/IT Support Analyst to join our London based law firm on a permanent basis. IT User Support Specialist/IT Support Analyst Responsibilities and Duties: * Provide assistance by liaising with clients via email, telephone or in person as part of the London IT Service; * Ensure that all support requests are dealt with promptly and escalate unresolved issues to the London IT Manager or teams in London and New York; * Log all calls using Helpdesk Software (iSupport); * Escalate calls to the appropriate teams with the assistance of the IT User Support Coordinator; * Must be able to prioritise support requests and keep clients informed of the status of their query; * Provide direct hands on IT support to users in a Microsoft Windows environment; * Troubleshoot a wide variety of Hardware and Software issues across the London office; * Assist with the planning, scheduling and execution of computer equipment installations, imaging, upgrades and effectively escalating user requests, problem trends and business needs where required; * Will at times be asked by the London IT Manager to liaise with The Training Department in NY to provide training for new joiners on Microsoft Word, Excel and PowerPoint; Document Management and Telephone Systems; * Will at times be asked to help plan and run training workshops designed to increase skills in specific areas of IT based on support call trends; * Help maintain and inventorise and look after all stock but particularly that of the loan Hardware, primarily the loan laptops and mobile devices; * Assist with the installation and maintenance and removal of computer hardware and software; IT User Support Specialist/IT Support Analyst Knowledge, Sills and Experience: * Prior experience at a US law firm is preferable; * At least 3 years' experience providing direct support to customers, preferably in the legal environment; * At least 3 years' experience in configuring, installing and maintaining PC operating systems and related devices; * At least 3 years' experience in supporting handheld devices and associated software and devices; * Prior experience or exposure to Telecoms and Video Conferencing equipment is ideal; * Take responsibility for personal and team results, demonstrate integrity and ethical behaviour, support and respect for all; * Excellent communication skills; * Excellent knowledge of MS Office Systems and Data Management systems. Any other IT qualifications not essential but could be advantageous; * A+ Hardware and an awareness of/qualifications in the ITIL framework will be considered a good bonus; * Excellent communication (written/spoken English) skills; * Strong hardware/PC peripheral trouble-shooting skills; * Experience of working in a Law firm IT Department is preferred; * The preferred candidate would have an excellent working knowledge of administering and supporting a Document Management system; IT User Support Specialist/IT Support Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business
Create a job alert for this search

IT User Support Specialist/IT Support Analyst • City of London, ENG, GB

Similar jobs

IT Support Specialist

BluePeak Digital SolutionsGreater London, England, GB
Full-time

BluePeak Digital Solutions, Inc.IT Support Specialist to join our London office.We’re a growing team that supports businesses across the U.K, and we’re looking for someone who enjoys solving proble... Show more

 • Promoted

End User Support Specialist

Fulcrum Digital IncLondon, England, GB
Full-time

We are seeking a detail-oriented and customer-focused.Windows OS, and common enterprise applications including.Provide Tier 1 and Tier 2 technical support for end users via ServiceNow ticketing sys... Show more

 • Promoted

IT Desktop Support Analyst

DGH RecruitmentLondon, England, GB
Full-time +1

IT Desktop Support Analyst/IT Support Specialist position based in London, UK, on a permanent basis for a global law firm.Primarily provide remote support to colleagues globally; on-site desk-side ... Show more

 • Promoted

End User Support Specialist – On-Call IT Support (London)

ClarksonsGreater London, England, GB
Full-time

A global provider of shipping services is seeking an End User Support Analyst to join their IT Support team in London.This role involves supporting desktop services and being a primary contact for ... Show more

 • Promoted

End-User IT Support Specialist – Windows & Office Focus

Gillespie And Partners LtdGreater London, England, GB
Full-time

Gillespie And Partners Ltd is looking for a Technical Support Administrator to join their office in London.The role involves providing hands-on support and resolving IT issues while leveraging tech... Show more

 • Promoted

Onsite IT Support Specialist (Deskside)

Acora LimitedGreater London, England, GB
Full-time

Acora Limited is seeking an experienced Deskside Support Analyst to join our London-based onsite team.You will deliver high-quality IT support to client staff, resolving hardware and software issue... Show more

 • Promoted

Education IT Support Specialist

turn IT onGreater London, England, GB
Full-time

IT on is seeking an ICT Technician to provide frontline and second-line support for schools in Richmond upon Thames and surrounding areas.You will maintain hardware, support teaching through ICT so... Show more

 • Promoted

End User Support Specialist

Intec SelectGreater London, England, GB
Permanent

End User Support Analyst – Up to £40,000 – Permanent - London (5 Days Onsite).We have an exciting opportunity for an.IT Support team based in London.This is a hands-on role where you’ll act as a ke... Show more

 • Promoted

IT Support Specialist

Langley James HR & IT RecruitmentCity Of London, England, GB
Full-time

Support Specialist is required by a reputable professional services firm paying up to 40k, the working hours being 10am to 6pm at their head office based in central London.The Company, who have a p... Show more

 • Promoted

Senior IT Support Specialist at APEX TECH SOLUTIONS

APEX TECH SOLUTIONSGreater London, England, GB
Full-time

Apply for Senior IT Support Specialist at APEX TECH SOLUTIONS in London, ENG, GB.This full time on site position offers great opportunities for career growth.We are seeking an experienced and dedic... Show more

 • Promoted

IT Support Analyst

La Fosse AssociatesGreater London, England, GB
Full-time

Senior Application Support Engineer – £52,000 – Hybrid (4 days per week in London).Please note: This role does not offer sponsorship.Candidates must already have the full right to work in the UK.La... Show more

 • Promoted

Hybrid AV & IT Support Specialist

CAP Resourcing LTDGreater London, England, GB
Full-time

A globally recognized architectural practice is seeking an AV & IT Support Analyst to join their dynamic team in South West London.This role requires a tech-savvy, personable individual who can ens... Show more

 • Promoted

IT Support Specialist - End-User Expert (London)

Alantra Partners International Ltd.Greater London, England, GB
Full-time

Alantra Partners International Ltd.Junior IT Support Specialist for its London operations.The role involves providing end-user support and managing IT tickets, while also maintaining a positive ser... Show more

 • Promoted

IT Support Analyst

AboundGreater London, England, GB
Full-time

We’re redefining consumer lending in the UK, and beyond.Using advanced AI and Open Banking data, we make fair, affordable personal finance available to more people.While traditional lenders rely al... Show more

 • Promoted

Onsite IT Support Specialist – Global IT Team

D-ployGreater London, England, GB
Full-time

A dynamic IT solutions company in Greater London is seeking a dedicated IT Support Specialist to provide first- and second-level support for internal users.The ideal candidate will have 2–3 years o... Show more

 • Promoted

Junior IT Analyst Support Specialist (London, UK)

Alantra Solar Energy AdvisorsGreater London, England, GB
Full-time

Alantra is an independent global financial services firm that provides investment banking and asset management services to midmarket companies, families, and investors.The Group has over 500 profes... Show more

 • Promoted

IT Support Specialist

MSC CruisesGreater London, England, GB
Full-time

Our IT Support Specialists are responsible for administering Microsoft 365 and supporting core infrastructure, while delivering day-to-day IT services including new user provisioning, access manage... Show more

 • Promoted

IT Support Specialist

Catch Resource ManagementGreater London, England, GB
Temporary

IT Support Analyst, IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, Technical Support Engineer, Systems Support Analyst, Application Support Analyst, Active Directory, Microsof... Show more

 • Promoted

Freelance IT Support Specialist

IN2Greater London, England, GB
Full-time

IN2 is an award-winning specialist communications, development, and research company dedicated to creating positive change for communities in rapidly changing environments.We use innovative and eng... Show more

 • Promoted

End User Support Analyst

CLARKSON PLCGreater London, England, GB
Full-time

We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London.The person in this role will work as part of the IT Support team and will be ... Show more