Account Director

Job Description

Account Director\n
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Location: London, UK (Hybrid – 2-3 days in office)\n
Job Type: Full-Time, Permanent\n
Salary: Competitive + Bonus + Excellent Benefits\n
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Lead Strategic Client Growth at an Award-Winning Digital Marketing Consultancy\n
\nThe Opportunity Hub UK is recruiting on behalf of a leading digital growth consultancy that partners with globally recognised brands to drive customer acquisition, engagement, and long-term business growth.\n
\nAs the company continues its impressive expansion, they are looking for an experienced Account Director to lead key client relationships, drive strategic initiatives, and play a pivotal role in the agency's next phase of growth.\n
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\nThis is an exciting opportunity for a commercially aware, client-focused digital marketing professional who thrives on building trusted partnerships, delivering exceptional results, and leading high-performing teams.\n
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The Opportunity\n
\nAs Account Director, you'll take ownership of a portfolio of 5-6 key client accounts, serving as the primary strategic contact for senior stakeholders while ensuring the successful delivery of integrated marketing programmes.\n
\nWorking alongside specialists across Performance Marketing, Paid Media, Creative, Strategy, and Client Services, you'll be responsible for maintaining strong client relationships, driving account growth, and ensuring exceptional service delivery.\n
\nThis role combines strategic leadership, commercial accountability, and team development within a fast-paced and highly collaborative environment.\n
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Key Responsibilities\n
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• Own and lead a portfolio of key client accounts, acting as the senior strategic advisor and primary escalation point.
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• Build and maintain strong relationships with senior client stakeholders, driving long-term partnerships and client retention.
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• Lead strategic planning, growth roadmaps, and performance reviews to ensure clients achieve their business objectives.
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• Identify and drive account growth opportunities through upselling, cross-selling, renewals, and expansion initiatives.
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• Maintain commercial accountability across accounts, supporting revenue forecasting, profitability, and contract negotiations.
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• Ensure all client deliverables align with agreed scopes, SLAs, and commercial agreements while proactively managing scope creep.
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• Collaborate with specialist teams to develop integrated digital marketing strategies and ensure exceptional service delivery.
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• Lead challenging client conversations, managing expectations and resolving complex issues with confidence and professionalism.
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• Mentor and develop Account Managers and junior team members, fostering high performance and professional growth.
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• Contribute to agency growth through strategic input, market insights, and support for new business pitches and proposals.
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What We're Looking For\n
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• Proven experience at Senior Account Manager or Account Director level within a digital marketing agency
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• Strong background in Paid Media, Paid Social, Performance Marketing, User Acquisition, or Digital Strategy
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• Experience managing senior client relationships and large-scale accounts
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• Demonstrated success in account growth, renewals, and client retention
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• Strong commercial awareness and understanding of agency operations
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• Excellent communication, presentation, and stakeholder management skills
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• Ability to challenge constructively and influence both clients and internal teams
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• Experience leading and mentoring client service teams
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• Eligible to work in the UK and able to attend the London office 2-3 days per week
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What's on Offer\n
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• Competitive salary and performance bonus scheme
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• Hybrid working model with flexible working arrangements
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• Private healthcare and wellbeing support
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• Company pension and life insurance
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• 25 days annual leave, increasing with service
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• Summer Fridays and work-from-abroad opportunities
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• Employee Assistance Programme and virtual GP access
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• Regular team socials, lunches, and company events
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• Career development and direct exposure to senior leadership
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• A supportive, ambitious, and award-winning culture
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