Restaurant Reception Manager

**Restaurant Reception Manager, £33k-£35k plus
service charge and great benefits** Onsite, shifts, five days out of seven.

As part of Sutton 1079, we belong to a modern British
enterprise shaped by stewardship, knowledge and a long-term perspective. Across
hospitality, property and agriculture, we care for places with character and
potential, creating businesses that are designed to thrive for generations.

Our vision of one team, peak performance reflects a
shared commitment to purpose, capability and continual improvement. We believe
great work comes from people who feel trusted, supported and connected to
something meaningful.

Family-owned and guided by the Sutton family, we take a
considered approach to growth, investing in our people as thoughtfully as we
invest in our businesses. Through learning, development and opportunities for
progression, we help individuals build rewarding and lasting careers.

Above all, we are creating environments where people can
grow, contribute with confidence and take pride in what they achieve together.

We invite you to be part of the next chapter.

Emberwood sits at the heart of the Francis Hotel Bath,
shaped by the city around us and the people who bring it to life. We welcome
hotel guests and locals with the same warmth, creating experiences that feel
thoughtful, grounded and genuinely cared for.

Hospitality is a shared craft. Our team, our partners and
our suppliers work together with clarity and purpose, paying attention to the
details that matter — in every plate, every conversation and every decision.

Since opening, Emberwood has earned recognition from
respected voices in food and hospitality, including a listing in the Michelin
Guide 2025 and reviews from William Sitwell and Tom Parker Bowles.

As part of Sutton 1079, we belong to a modern British
enterprise built on stewardship, knowledge and the long view. It’s a place
where people grow, feel trusted and take pride in contributing to something
designed to endure.

About the role:

Reporting to the Restaurant General Manager, you will have
the opportunity to really make your mark in the restaurant scene in Bath, the
reception and host team will lead the way in guest experience, guiding guests
through their time in the restaurant and bar and elevating their time with us,
ensuring that they will return time and time again.

Responsibilities

-Working with the Head Host to manage and lead the host team
through breakfast, lunch and dinner.

-Welcoming guests and allocating them on the booking
platform and coordinating with the restaurant team

-Overseeing the guest journey from booking to farewell
helping to train the host order of service

-Manage the reservations for the restaurant and liaise with
hotel reception for a seamless guest experience when booking in the restaurant

- In depth knowledge of the food and drinks available and
a clear understanding of promotions and offers from the hotel and wider group

-Complaint handling

-Recording guest information and deploying that information
to enhance guest experience

- Maintain a tidy and organized reception/host area,
ensuring it reflects our company's brand and values.

-Receive and plan event bookings working with the restaurant
manager and head chef

Requirements

- Excellent interpersonal and communication skills, both
verbal and written.

- Highly detailed and attentive, ensuring accuracy in
maintaining records and managing schedules.

-In depth knowledge of the restaurant and bar offering as
well as the hotels offers and promotions

-Exceptional customer service skills with a friendly and
approachable demeanour

- Strong organizational abilities with the ability to
maintain composure in a fast-paced environment.

-Be comfortable dealing with ad hoc or short notice requests
from guests or assigned by department head

Our Benefits

Here are just some of the benefits you can enjoy when you
join us:

·
Free and discounted hotel breaks - From the
first day of service, you can benefit from a free break of one or two days in
any Sutton 1079 hotel, in a 12-month period. Additionally, you,
your family and your friends are also entitled to discounted stays across all
of our hotels including dining in our restaurants.

·
Heka benefits platform – your access to Heka
begins from day one and is pre-loaded with a balance of £150 to use against a
wide range of wellness focussed products, experiences and schemes including
health cash plans and gym memberships.

·
Salary sacrifice schemes including cycle to
work, tech and electric vehicles (T&Cs apply)

·
Enhanced Maternity and Paternity Leave (26 weeks
at 90% for expectant mothers, four weeks leave at 90% for fathers)

·
Annual social and celebration events.

·
Learning and Development - An extensive range of
training opportunities are available to facilitate your personal development
including our in-house Catalyst Aspire and Inspire programmes and external
study sponsorship.

·
Wisdom Wellbeing - A confidential, 24/365
service offering CBT, therapy, up-to-date information, support and advice on a
broad range of subjects.

We also provide you with all the basic benefits such as free
nutritious and tasty meals on duty, complimentary on-site parking (where
available), and bespoke uniforms for uniformed positions.

At Sutton 1079, we
are an inclusive, authentic and ethical community that celebrates diversity,
human connection and a true sense of belonging. We want everyone to feel
comfortable being themselves here. We value different backgrounds, experiences,
career paths and ambitions. What matters most is the care, energy and
personality you bring. Together, we create an environment where people are
respected, supported and empowered to thrive.