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Brook Street NMR
Technical AdvisorBrook Street NMR • Belper, Derbyshire, England
Technical Advisor

Technical Advisor

Brook Street NMR • Belper, Derbyshire, England
10 days ago
Job type
  • Full-time
Job description

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base.

Location: Belper - office based role

Start date 7th Sept immediate interviews available

Hours of Work:

    • Full-time: 39.5 hours per week.
    • Shift Pattern:
      • Monday to Friday: Between 8am - 6pm
      • Saturday: 9am - 12pm


Key Responsibilities:

    • Our technical advisors provide expert advice and solutions to Gas Safe registered engineers as part of the Service Technical team.
    • Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress.
    • Technical advisors assist in the development and implementation of technical projects, contributing valuable insights and guidance.
    • Develop and maintain technical documentation, conduct training sessions, and stay updated on industry trends.

Minimum Requirements:

    • Proven customer service experience.
    • GCSE Grade 4 or equivalent in English.
    • Good knowledge of Microsoft applications and web-based platforms.
    • Previous contact centre experience is preferred but not essential.


Rewards and Benefits:

    • Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
    • Annual Bonus: A bonus scheme based on performance.
    • Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu.
    • Pension Scheme: Company contributes 7%, and employees pay 1%.
    • Employee Assistance Programme: Support for personal and professional matters.
    • Health Benefits: Free flu jabs and eye tests.
    • On-Site Amenities: Subsidised bistro and coffee shop.
    • Employee Benefits Hub: Access to additional discounts and offers.


The role of technical advisor offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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Technical Advisor • Belper, Derbyshire, England

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