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AccorHotel
Reservations CoordinatorAccorHotel • London, England, UK
Reservations Coordinator

Reservations Coordinator

AccorHotel • London, England, UK
30+ days ago
Job type
  • Full-time
Job description

About the role
We are looking for a detail-oriented and customer-focused Reservations Coordinator to join our team. You will play a key role in managing guest bookings maximising occupancy and delivering a seamless pre-arrival experience.
This is a great opportunity for someone with hospitality experience who enjoys working in a fast-paced environment and has a passion for guest service.

This is a Monday to Friday role but we require availability to cover weekends when needed.

Key Responsibilities

  • Manage all hotel reservations via phone email and online channels
  • Ensure all bookings are entered accurately into the PMS system
  • Respond to guest enquiries in a timely professional and friendly manner
  • Assist guests with room availability rates and special requests
  • Work closely with Front Office and Sales teams to support occupancy and operational needs
  • Maintain up-to-date knowledge of hotel products promotions and policies


Essential

  • Minimum 2 years experience in hospitality
  • Strong communication skills - both written and verbal
  • Excellent attention to detail and organisational skills
  • Strong customer service mindset with a positive attitude

Nice to have

  • Experience using Opera Cloud (PMS)

Additional Information :

Benefits:

  • Salary 14.80 per hour.
  • Employee discounted rates in Accor Hotels worldwide.
  • Excellent training and development opportunities within the hotel and throughout Accor worldwide.
  • Complimentary meals on duty.
  • Recommend a Friend bonus.
  • Cycle to Work Scheme.
  • Further discounts in Accor properties worldwide brands include Fairmont Raffles Sofitel Pullman MGallery Novotel Mercure and Ibis.


Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Reservations Coordinator • London, England, UK

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