General Manager

We're looking for a General Manager for a modern, family-friendly pub & carvery with 104 bed room hotel. Salary from £60,000 + live out allowance, with bonus and a generous benefits package.

Marston’s is one of the UK’s largest and most beloved pub chains and today, we operate more than 1,300 pubs, bars and hotels. Now, we’re on the lookout for a great General Manager to take charge at the Spring River, Ebbsfleet and lead the team to success!

What you get from us: You’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:

• Additional earnings potential through bonus and incentive schemes
• Employer funded Private Medical Insurance
  
• Pension scheme with additional Life Assurance and Group Income Protection cover included
• Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
  
• Health Screening Discounts
  
• Long Service Awards
  
• Gym Discounts
  
• 24-hour GP helpline
  
• Mortgage Advice and support
• On-site accommodation
• Award winning training and development

About the pub

Located close to Ebbsfleet International Station and the A2, The Spring River combines a thriving, family-friendly pub and carvery operation with a substantial 104-bedroom hotel, creating a dynamic and diverse hospitality business with enormous potential.

Currently delivering around £95,000 in weekly sales, with a sales mix of 60% food and 30% drink, alongside over £22,000 weekly accommodation revenue, this is a role for a commercially astute operator who thrives in high-volume environments and understands how to balance exceptional guest experiences with strong financial performance. The Spring River already benefits from strong trade across food, drink and accommodation, but the opportunity ahead is even bigger. With a newly opened gym located next door, a growing local population, strong hotel occupancy and an already successful Sunday food offer.

This role demands an experienced hospitality leader with a proven track record managing both large-scale pub operations and hotel businesses. You'll be passionate about delivering exceptional standards throughout every part of the customer journey, from spotless bedrooms and seamless guest check-ins to outstanding food quality and memorable service in the pub.

Have you got what it takes?

It’s true, being a Pub Manager is demanding but the people make it much more than just a job. Brimming with energy and ideas, you’ll add touches of your personality to your pub and think of new ways to delight and excite your customers. You’ll thrive off growing your business and have a ‘lead from the front’ mentality and passion for nurturing your team.

As a General Manager you’ll:

• Care about finding, growing and engaging your team.
• Be accountable for running all aspects of your pub.
• Be passionate about doing the right thing for your staff and your customers.
• Dream big and think differently about new ways to increase sales and growth.
• Celebrate and create a buzz by sharing enjoyable experiences.

Are we right for you?

From cosy locals to pub-restaurants, our destination businesses serve up an award-winning selection of pub classics and innovative new dishes. What’s more, our impressive drinks portfolio combines well-known brands, like Estrella and Hobgoblin, with outstanding craft ales and beers. Add a dash of our unique Marston’s atmosphere and we have the ingredients to make every visit a fantastic experience for our customers. The same goes for our people and as one of our General Managers you’ll find a premium blend of challenge, security and career progression. And whenever you need support or guidance advice from your area manager, you’ll find their door is always open.

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.

As part of our application process, we use Lily, an AI-powered interviewing assistant to support the early stages of screening. Lily helps us move quickly, keep things flexible for you, and create a more consistent candidate experience, but one thing you should know – all hiring decisions are still made by our people.