EMBERWOOD HOST - 40 hours per week
SALARY: £27500 per annum + Tronc and great benefits!
EVENINGS AND WEEKENDS included
Who Are We?
| Emberwood is a destination restaurant at the heart of Francis Hotel Bath, rooted in Bath and inspired by its people. We welcome both hotel guests and locals alike, creating warm, thoughtful experiences shaped by genuine care and pride in the everyday. Great hospitality at Emberwood is built on meaningful connections between our teams, our guests and the trusted partners and suppliers we work with. From every plate to every interaction, attention to detail and collaboration sit at the heart of what we do. Since opening, Emberwood has attracted attention from leading voices in food and hospitality, including listing in the Michelin Guide 2025 and coverage from critics such as William Sitwell and Tom Parker Bowles. As part of Sir Richard Sutton Ltd, a family-owned hospitality business, Emberwood offers the opportunity to grow within a supportive environment where people feel trusted, valued and proud to be part of building something that lasts. |
Who Are We Looking For?
A host in Emberwood will be passionate about all people, as
well as warm hospitality with an attention to detail, they should have
knowledge of service, food and drinks and an understanding of what make a
fantastic restaurant experience.
They should be able to work well within a team, supporting the
floor team and managers guiding guests throughout the restaurant bar and lounge
with brilliant communication and organisation skills.
They should have experience in a hospitality and be familiar
with a restaurant environment, knowledge of a booking system will be important
and being comfortable both working on the restaurant floor and dealing with
emails and phone calls.
The host role encompasses elements from reception,
reservations, function planning
and revenue/sales.
What Are The Key Responsibilities?
Guest Interaction and Repeat Business built on trust and
experiences.
Service Standards of the Highest Quality in relation to our
offering.
Proving the welcome to guests ensuring all details regarding
reservations are accurate and communicating the flow of guests to floor team
and managers
Receive and input reservation via telephone and email and
field all incoming and outgoing communication in Emberwood
Responsible for the safe delivery of
food and drink, the correct conduct in relation to allergies and dietary
requirements
Working with all teams within the Hotel, to ensure all staff
and guests receive warmth and generosity.
Work alongside our marketing team where promotions, functions
or seasonal events require
Comfortable using or learning standard hospitality systems
such as SevenRooms, OpenTable, Excel, Word, Property managementsystems and
voucher redemption portals.
Assist the head hosts in function and party booking
Elevate the guest experience through with a curious and
creative approach to make a experience memorable
Building profiles on guest based on their preferences to
elevate future experiences building genuine rapport
Our Benefits
Here are just some of the benefits you can enjoy when you
join us:
·
Free and discounted hotel breaks - From the
first day of service, you can benefit from a free break of one or two days in
any Sutton Hotel Collection hotel, in a 12-month period. Additionally, you,
your family and your friends are also entitled to discounted stays across all
of our hotels including dining in our restaurants.
·
Heka benefits platform – your access to Heka
begins from day one and is pre-loaded with a balance of £150 to use against a
wide range of wellness focussed products, experiences and schemes including
health cash plans and gym memberships.
·
Salary sacrifice schemes including cycle to
work, tech and electric vehicles (T&Cs apply)
·
Enhanced Maternity and Paternity Leave (26 weeks
at 90% for expectant mothers, four weeks leave at 90% for fathers)
·
Annual social and celebration events.
·
Learning and Development - An extensive range of
training opportunities are available to facilitate your personal development
including our in-house Catalyst Aspire and Inspire programmes and external
study sponsorship.
·
Wisdom Wellbeing - A confidential, 24/365
service offering CBT, therapy, up-to-date information, support and advice on a
broad range of subjects.
We also provide you with all the basic benefits such as free
nutritious and tasty meals on duty, complimentary on-site parking (where
available), and bespoke uniforms for uniformed positions.
Restaurant Host • Bath, United Kingdom
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