Front Office Manager

Front Office Manager - The Fife Arms Hotel, Braemar,
Scotland

Join one of Scotland’s most celebrated luxury
destinations.

The award-winning Fife Arms—a 5-star retreat in the
heart of the Cairngorms National Park, and recipient of the prestigious Condé
Nast Traveler Triple Crown and two Michelin Keys—is seeking an accomplished and
forward-thinking Front Office Manager.

About the Role

As Front Office Manager, you will lead a dynamic
Front Office team to deliver seamless, intuitive, and personalised guest
experiences. You will play a key role in driving guest satisfaction, maximising
room revenue, and ensuring every interaction reflects the exceptional standards
and character of the Fife Arms.

You will work in alignment with our core values,
operational standards, and business goals, fostering a culture of excellence,
warmth, and attention to detail.

Key Responsibilities

• Oversee all Front Office operations, ensuring the
  highest standards of service at all times
• Drive guest satisfaction and revenue performance
  across rooms and guest experiences
• Lead, inspire, and develop a high-performing team
  through coaching and mentoring
• Ensure smooth and efficient service delivery,
  resolving challenges proactively
• Uphold LQA standards and continuously enhance
  the guest journey

About You

• Proven experience in a 5-star luxury hospitality
  environment
• Strong understanding of LQA or Forbes service
  standards
• Experience using Opera Cloud PMS
• A confident leader with excellent communication and
  organisational skills
• High levels of emotional intelligence, initiative,
  and attention to detail
• Passionate about developing people and creating
  exceptional guest experiences
• Must already have the right to work in the UK – visa sponsorship
  is not possible for this role

What We Offer

• Competitive salary plus TRONC/service charge
• 30 days annual leave
  
• Complimentary annual guest experience for you and a
  guest
• Enhanced pension scheme
• Generous Artfarm-wide discounts across our UK,
  European, and US locations
• Life assurance
• Health cash plan
• Employee Assistance Programme
• Tailored career development opportunities to support
  your ambitions

About Artfarm & The Fife Arms

Artfarm is an independent hospitality company founded
by Iwan and Manuela Wirth, renowned for transforming distinctive properties
into world-class cultural and culinary destinations. Its portfolio includes The
Fife Arms in Braemar, The Fish Shop in Ballater, hotels in Switzerland, and
restaurants and hospitality spaces across London, Somerset, New York, Los
Angeles, Washington DC, and Menorca.

Located in the village of Braemar, the Fife Arms
features 47 individually designed bedrooms inspired by Highland history, art,
and landscape. Guests can unwind in the Albamhor Spa and enjoy an array of
exceptional dining and drinking experiences, including the Clunie Dining Room,
The Flying Stag, Bertie’s Whisky Bar, Elsa’s Cocktail Bar, and the cosy Drawing
Room.