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Careline Support Ltd
Careline Call Operator - Night ShiftCareline Support Ltd • Ringwood, BH24 3FA
Careline Call Operator - Night Shift

Careline Call Operator - Night Shift

Careline Support Ltd • Ringwood, BH24 3FA
30+ days ago
Salary
£12.12 hourly
Job type
  • Full-time
  • Part-time
Job description

Do you want a role where you can make a difference?

We are currently recruiting for a full-time Call Operator to join our existing night shift team that operates between 8pm - 7:15am.

As a full-time Call Operator, you'll find there are a variety of shift patterns on offer, we also have part-time options available and for those we are looking for someone that is available for a minimum of 15 hours per week.

What you’ll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

  • Accurately logging each call and inputting information into our CRM call handling platform
  • Being an integral part of a supportive team that provides the best possible experience for Residents

What we are looking for

  • Customer service experience whether that be from call centres, retail, hospitality, or the care sector
  • Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
  • Someone with an empathetic approach
  • Good standard of English and ability to enter data into systems accurately
  • Someone who can commit to 15+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours

What you can expect in return

  • Competitive rates of pay, dependent of experience, typically £12.12 per hour + £1.50 per hour night shift allowance
  • Fantastic Colleague benefits
  • Supportive and friendly team
  • Extensive training from initial induction and throughout your career
  • Career development opportunities
  • Safe, secure and contemporary offices based in Ringwood
  • Free on-site parking
  • Rewarding work; you’ll be making a positive difference every day
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Careline Call Operator - Night Shift • Ringwood, BH24 3FA

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