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The Hippodrome Casino
Assistant Hospitality ManagerThe Hippodrome Casino • Central London, London, UK
Assistant Hospitality Manager

Assistant Hospitality Manager

The Hippodrome Casino • Central London, London, UK
17 days ago
Job type
  • Full-time
Job description

We are looking for a talented Assistant Hospitality Manager to work in the Matcham Hospitality team, home of Magic Mike Live, Penny Bar and Permission who will be dedicated to the Hippodrome with a desire to develop your career. Youll be responsible for managing the hospitality team, as well as creating, and maintaining a warm and welcoming atmosphere for our guests.

Key Responsibilities:

  • Support delivery of strategic initiatives and ensure policies/procedures are in place
  • Maintain and improve customer service standards and overall customer journey
  • Identify and implement operational improvements to enhance customer experience
  • Manage daily operations, including records, cash handling, and reporting
  • Monitor service quality, costs, and efficiency, implementing improvements where needed
  • Support training and development of team members
  • Monitor service quality, costs, and efficiency, implementing improvements where needed
  • Maintain strong communication across teams and management

What Were Looking For:

  • Strong understanding of customer service excellence
  • Ability to work in a fast-paced, high-energy environment
  • A positive, professional and results-driven approach
  • Flexibility to work late nights and weekends

What We Offer:

  • Inclusion in the hospitality tronc.
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Assistant Hospitality Manager • Central London, London, UK

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