Retail Sales Supervisor

Working Pattern: 3 days worked over a 6 day week including weekends{If fixed pattern please confirm working days required, for example Monday to Wednesday.}

* Mandatory weekend working on a rotational basis *

£12.71 per hour

East Anglia Children’s Hospices (EACH) is looking for a Retail Sales Supervisor at our Framlingham Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and be an essential member of one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.

As a Retail Sales Supervisor, you’ll play a key role in supporting the Shop Manager, acting as Duty Manager in their absence. You’ll also help lead and inspire our amazing volunteer team, ensuring they feel valued and empowered.

Our Framlingham shop is one of EACH’s quirky and charming charity shops, set across two floors and located just a short walk from the main high street. It may be small, but it’s always bustling! We specialise in high-fashion, branded donations, giving you the chance to work with great-quality clothing and merchandise in a fun, energetic retail setting.

What you’ll do:

• Support the Shop Manager in achieving ambitious sales targets.
• Maintain high standards of display, presentation, and cleanliness.
• Promote Gift Aid and help grow our eCommerce presence.
• Act as Duty Manager when required, ensuring smooth day-to-day operations.
• Recruit, train, and support volunteers in a positive and inclusive environment.
• Build strong relationships with customers and the local community.

What we’re looking for:

• A welcoming, inclusive approach with excellent communication and customer service skills.
• Ability to work independently, prioritise tasks, and use initiative.
• Comfortable with lifting and moving stock and using electronic devices (tills, tablets, computers).
• Experience in retail or team supervision is desirable, but not essential—we value transferable skills!

Why join EACH?

• Be part of a charity that makes a real difference in the community.
• Work in a supportive, inclusive environment where diversity is celebrated.
• Opportunities for training and development.

Additional information:

• Applicants must be aged 18 or over due to legal requirements for equipment use and supervision responsibilities.
• Weekend and public holiday work may be required.

Please view the full job description and person specification for this role at the bottom of this page.

Accessibility Information

Please be aware that this shop has the following access limitations:

• No step‑free access to the shop entrance
• No step‑free access to the rear of the shop
• Changes in floor levels and uneven surfaces inside the shop, with no ramps available
• Shop spread over multiple floors with no lift
• Staff facilities are not located on the ground floor
• Staff facilities have some accessibility restrictions
• Till area have some accessibility restrictions
• No designated accessible parking bay outside the shop

At EACH, we are focused on supporting all applicants and employees. If you have a disability or require adjustments to take part in the recruitment process or to carry out the role, we encourage you to discuss reasonable adjustments with us. We will explore all options to support you wherever possible.

Interested in Learning More Before You Apply?

At EACH, we are committed to ensuring our recruitment process is accessible to everyone and actively encourage applicants to ask questions, request reasonable adjustments or have an informal discussion before submitting an application.

If you’d like to find out more or make a request, please contact the Recruitment Team by email or phone 07595 414843.