Customer Service Co-Ordinator

We have a rare opportunity to join our Customer Service Team on a fixed term contract for 12 months.

To take responsibility for ensuring customer needs are met and exceeded in a professional and efficient manner to ensure the effective operation of the Customer Services function

ABOUT US

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr's Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr's Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.

THE JOB

Working in a fast-paced department with the responsibility for ensuring customer needs are met and exceeded in a professional and efficient manner to ensure the effective operation of the Customer Services function. Work closely with all colleagues and branches to ensure appropriate support to the wider business is provided and actively promote the products and services offered by the company.

Day to day responsibilities include:-

• To drive excellent service to customers (both internal and external) by understanding their needs, providing recommendations with integrity, and delivering first rate solutions, whilst taking account of costs and operating efficiency constraints.
• To consistently achieve personal targets and consistently assist team members to achieve team success.
• To actively establish positive working relationships with all team members and adopt a proactive approach to taking on additional responsibilities to support other colleagues and functions across the business.
• To interact with external suppliers with product enquiries and coordinate purchase and sale agreements in a professional manner.
• To professionally deal with telephone enquiries including receiving and processing orders, informing any relevant issues that arise promptly to field sales colleagues or any other sectors of the business as deemed necessary, and being proactive in contacting customers via telephone in line with customer prediction procedures.
• To act on feedback from customers to improve customer service and use customer problems as opportunity to improve and adapt by informing the complaints division and all relevant colleagues.
• To adhere to Company and Group policies and procedures, including but not limited to those relating to Safety, Health and Environmental.
• To ensure all relevant legislation and approved codes of practice are adhered to in respect of ongoing compliance, including but not limited to UFAS, FIAS & NOPS assurance schemes.

SKILLS, EXPERIENCE AND QUALITIES REQUIRED

Essential:

Ability to demonstrate excellent written and verbal communication skills.

Experience working in a customer service environment.

Ability to adopt a flexible approach to work and be able to adapt to unexpected demands.

Demonstrate patience and empathy.

Highly organised approach to work.

Confident IT user, including a working knowledge of Word, Excel and Outlook.

Be a practical problem solver.

Desirable:

Experience of working within agricultural.

Experience of D365 or other customer ordering programs.

BENEFITS

As part of The Billington Group we offer a wide range of employee benefits including:

An attractive salary package.

Annual salary reviews in September each year.

A minimum of 25 days annual leave.

Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.

Your Health

Health Assured: Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.

Sick pay: Generous company sick pay entitlement.

Health Cash Plan: A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.

Your Lifestyle

Staff Discount: Colleagues are eligible for a generous staff discount on selected products at our Country Stores.

Cycle to work scheme: A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.

Flexible life assurance and critical illness cover: Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.

Perks At Work: Access to an exclusive member's discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.

Salary finance benefits: Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education.

Your Future

Pension: Enrolment into the Company pension scheme after 3 months of employment.

Training & Development: Role specific training and ongoing training and development opportunities identified through our annual appraisal process.