L1 Network Support Analyst

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

This is an opportunity to join an award-winning systems integrator & managed service provider with a state of the art Network Operations Centre in Bellshill, just outside Glasgow.

Our services are supported by our secure and dedicated Network Operations Centre facility. A custom-designed secure space; with a best-in-class customer network, monitoring and alerting display; operated by our security cleared engineering team.

Having the right people is essential for us to deliver the exceptional levels of service that our clients deserve. Our skilled team are experts in their field with market-leading experience and accreditation levels.

Our NOC engineer teams provide a safe, secure and consistent approach to operational activities for customers across a range of sectors and to support ongoing growth and career development we have outstanding opportunities for L1 Network Support Engineers looking to take the next step in their career.

You will provide a coordinated, consistent and effective Network Support service, resolving problems and issues in-line with documented procedures. This role represents an outstanding opportunity to develop your career with an organisation that believes in supporting colleagues to achieve their potential.

Please note that this role is a full-time staff role based in our state-of-the-art Bellshill Network Operations Centre. Our team deliver support on a 24/7 basis and our colleagues therefore work a 4 days on / 4 days off shift system.

Successful candidates will benefit from training and development including:

• Opportunities to develop your skills across a wide range of Cisco and other products
• Support to work towards well recognised qualifications, ; Cisco, CCNA
• Progression into other areas of the business as a Support Engineer, Project Engineer or Consultant

Requirements

To be considered for this opportunity you will be able to demonstrate:

• Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to our customers
• Ability to work under pressure within a busy team environment, where no two days are the same, this is key to our success
• Knowledge of troubleshooting network faults
• Basic knowledge of Cisco and Palo Alto Networks technologies
• Basic understanding of circuit types such as ADSL & Ethernet
• Basic understanding of routing and switching
• CCNA certification would be an advantage but not essential
• Successful candidates will be required to pass baseline security checks, NPPV3 and SC clearances.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.