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Farnborough Airport
Customer Service AgentFarnborough Airport • Farnborough, England, United Kingdom
Customer Service Agent

Customer Service Agent

Farnborough Airport • Farnborough, England, United Kingdom
9 days ago
Job type
  • Part-time
Job description

What we are looking for:


Farnborough Airport Limited is looking to recruit a Customer Service Agent to work as part of the larger Customer Service team and report into the Customer Experience Manager.


About the role:


Within this role you will work as part of a team to:

  • Provide excellent customer service to all passengers and crew travelling through the airport
  • Accompany passengers and their luggage to lounge areas
  • Ensure that the terminal and all passenger lounges are maintained to exceptional standards
  • To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
  • Provide support and assistance to crew
  • To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
  • To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights
  • To provide welcome and check-in facilities for large flights in accordance to current operating procedures
  • To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)


About you:

Essential:

  • Previous experience of working in a customer facing role ideally from a five star background, airport or premium lounge setting
  • Flexible in approach and able to work across a variety of shift patterns
  • Full UK driving license holder
  • Must be able to meet CRC security clearance requirements
  • Must have right to work in the UK and live within commutable distance to Farnborough


Desirable:

  • Airside driving experience


What we can offer you:

  • Competitive salary
  • 25 days holiday per annum (pro-rata for part time roles), plus statutory public holidays.
  • Workplace pension scheme with enhanced employer contributions
  • Life assurance
  • Access to medical plan including a range of private treatments (after probation period)
  • Sustainable travel scheme
  • Company sick pay scheme
  • Free onsite parking
  • Cycle to work scheme
  • Training and development opportunities
  • Access to an Employee Assistance programme and helpline
  • Discount on accommodation and food/beverage at affiliated hotel and pub
  • Access to discount and savings scheme
  • Electric vehicle scheme (after 9 months service)
  • You’ll also get all kinds of other great perks, like social events and special employee offers.
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Customer Service Agent • Farnborough, England, United Kingdom

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