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Clearline Recruitment Ltd
Service Delivery PlannerClearline Recruitment Ltd • England, West Sussex, Burgess Hill
Service Delivery Planner

Service Delivery Planner

Clearline Recruitment Ltd • England, West Sussex, Burgess Hill
7 days ago
Salary
£15.00–£22.55 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Role: Service Demand Planning Associate

Location: Burgess Hill (Hybrid - minimum 2 days per week in the office)

Hours: Full-time, Monday - Friday

Pay: £15 - £17 per hour PAYE basic, excluding holiday pay / £19.89 - £22.55 per hour UMB, including holiday pay

Contract: 6 months

An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.

This role is primarily focused on the day-to-day scheduling and coordination of service resources, with additional support across capacity planning, inventory management and longer-term demand planning.

The position requires a hands-on and organised approach, with strong attention to detail, accurate system updates and confident communication across multiple internal and external stakeholders.

Benefits

  • Hybrid working, minimum 2 days per week in the office
  • 25 days holiday + bank holidays
  • Free, on-site parking
  • Weekly competitive pay
  • Collaborative and supportive team culture
  • Opportunity to contribute to key supply, demand and service planning processes within a market-leading organisation

The Requirements

  • A-level education or equivalent, with GCSEs including English and Maths at Grades A-C or equivalent
  • Experience within demand planning, scheduling or resource coordination desirable
  • Strong analytical and organisational skills with excellent attention to detail
  • Proven ability to manage multiple priorities in a fast-paced environment
  • Confident communicator with experience managing internal and external stakeholders
  • Experience using CRM, ERP or enterprise systems such as SAP
  • Ability to work independently and collaboratively within a cross-functional team
  • Resilient and adaptable, with the ability to handle multiple enquiries and changing priorities
  • Previous experience within a technology-led environment, ideally healthcare, would be advantageous

The Role

  • Coordinate day-to-day scheduling and planning of service resources
  • Monitor demand and supply activity using internal systems and digital tools
  • Take corrective action to resolve short-term scheduling conflicts and capacity issues
  • Keep customers and internal stakeholders updated on planning changes
  • Support weekly demand and supply balance activity
  • Assist with medium and long-term capacity planning and service activity forecasting
  • Support planning for installations, de-installations and relocations
  • Maintain accurate system data to support operational visibility
  • Support inventory and logistics coordination, ensuring field teams have the right stock available
  • Monitor supply chain changes and communicate potential impacts to stakeholders
  • Plan and coordinate out-of-hours service activity when required
  • Adhere to defined processes, working instructions and governance requirements
  • Highlight recurring planning issues and contribute to continuous improvement

If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, then please apply to this Service Demand Planning Associate role below or call Chloe McCausland on 01273 063769 between 8:30am - 5:00pm.

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Service Delivery Planner • England, West Sussex, Burgess Hill

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