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KION Group
Software Support and Development EngineerKION Group • Banbury, United Kingdom
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Software Support and Development Engineer

Software Support and Development Engineer

KION Group • Banbury, United Kingdom
30+ days ago
Job description

Dematic’s Global Software Organisation provides intelligent warehouse execution software to a range of highly automated and innovative distribution centres and warehouse environments. Our software allows our customers to control a wide range of automated processes giving them real-time visibility of their overall operation.

As a part of the Software Support Team in the UK, you will be providing 2nd level support to our customers and assisting them with resolving issues that require a solution-orientated approach. You will work as part of a dedicated team in the UK to share on-call responsibilities and collaborate with our global software teams to provide software support and development.

We offer:

About Dematic:

Dematic is a global leader in intelligent intralogistics and material handling solutions. With a rich history of innovation and a commitment to excellence, we provide cutting-edge technology and expertise to optimize our clients' supply chains. We offer an inclusive and collaborative work environment where employees can thrive and make a meaningful impact.

Learn more here about Dematic's Software -

Tasks and Qualifications:

Key Responsibilities:

  • Delivering 2nd line support services for both new and long-term existing customers.

  • Carrying out software support including documentation of incoming service cases including a description of solutions.

  • Collaborate with functional departments on software projects and provide insightful feedback.

  • Support international project commissioning and after-go-live support.

  • Service support for existing customers.

  • Provide software development for WCS, MFC and OFS systems (PTL, PbV).

  • Handle change request processing for existing customers.

Qualifications & Experience:

  • Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.

  • Experience with software architectures and software development in Java.

  • Knowledge of Warehouse Management/Execution systems would be beneficial to the role.

  • Excellent communication skills demonstrating patience and perseverance when solving the customer's challenges.

  • Experience within a similar 2nd line IT or Software support function.

  • Experience in Java software development.

  • Confident handling of databases (Oracle).

  • Willingness to share 24/7 on-call duties with the team.

  • Ability to travel when needed.

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Software Support and Development Engineer • Banbury, United Kingdom