Join the team that Always Cares!
Are you the type
of person that gets out of bed on the right side every day? If so, we would
like you to come and join us as a
Front
Office Supervisor at the Royal Lancaster London, where we encourage your
personal development and growth. We are located next to Lancaster Gate tube
station, and a short distance from Paddington, Bayswater and Marble Arch
stations.
Some of our fabulous benefits you will enjoy as a
Front Office Supervisor are:
Annual
earnings up to £32,000.00 (£28,909.55 base salary + non-contractual tronc)
·
Pension scheme with
company contributions
·
50% discount in all our
restaurants and Spa’s across our properties
·
Team member and
Friends & Family rates across our properties
·
Complimentary stay
after passing probation
·
Extensive discounts on
our benefits platform
·
Access to private
medical insurance
·
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be
·
Interest free season
ticket loan
·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing
·
Bike to work scheme
·
Recommend a Friend
incentive
·
Complimentary laundry
·
Free meals on duty
·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment
·
Employee recognition schemes and Social Committee
events including gala dinners and much more!
We are currently
looking for a passionate
Front Office Supervisor , to join our Front Office
Department on a permanent basis, with an immediate start to join us in consistently
delivering memorable moments and five star service to our guests and each
other. It is important to us that everyone in the team brings positive energy
to support our happy and fun environment, as we strive to build a community of
diverse backgrounds and life experiences, where we care about careers and not
just jobs.
As a
Front Office Supervisor, your main
duties and expectations for the role will include:
·
Ensure all guests are registered efficiently and appropriately,
maintaining high standards of supervision and administration in line with departmental
standards (AA Red Star & LQA Standards).
·
Confidently use various computer systems such as OperaCloud,
KnowCross
·
Upsell room types at every available opportunity to achieve the
departmental upselling goal
·
Complete all tasks outlined in the Front Office Supervisor’s
checklist.
You will be required to work 40hours
per week, on a shift rota.
We
are …
·
Best
Employer for 2021 at Springboard’s Excellence Awards
·
One of
the happiest hotels in London
·
Earth
Check Silver Certified 2023
·
2
rosettes
·
Hoteliers’
Charter Approved
·
Preferred
Hotels & Resorts member
·
Top 100
in the Sunday Times Best Places to Work 2025
We are more
concerned with what’s in the glass, not whether its’ half full or empty, so if
you feel this
Front Office Supervisor role
is for you, come and pour some happiness into yours by joining our award
winning family today!
All applicants
must be legally eligible to work in the UK
Front Office Supervisor • London, United Kingdom, United Kingdom
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