Call Handler
\nSwadlincote £12.96 per hour Flexible Monday-Friday Day Shifts
\nShift patterns on a rotating basis:
\nJoin a Company That Puts Patients First
\nAre you passionate about helping people and delivering excellent customer service?
\nWe are recruiting on behalf of a leading and growing healthcare provider that is expanding its Bookings Team. This is an excellent opportunity to join a supportive organisation where patient care and employee wellbeing are at the heart of everything they do.
\nIf you enjoy speaking with people, building relationships, and making a positive difference, we'd love to hear from you.
\n\n\n\nWhat You'll Be Doing
\nAs a Call Handler, you'll play a vital role in supporting patients by:
\n✅ Making outbound calls to patients awaiting appointments (these are warm calls only - no cold calling involved)
\n✅ Booking patients into appointments and ensuring a smooth customer journey
\n✅ Handling customer queries via telephone, digital channels, and administrative tasks
\n✅ Providing a professional, friendly, and empathetic service at all times
\n✅ Taking ownership of customer enquiries and resolving issues efficiently
\n✅ Accurately updating and maintaining customer records and data
\n✅ Working closely with colleagues to deliver exceptional service standards
\n\n\n\nWhat We're Looking For
\nWe're looking for individuals who are:
\nSkills & Experience
\nEssential:
\nDesirable:
\nNo formal qualifications are required.
\n\n\n\nWhy Apply?
\n✨ No cold calling
\n✨ Flexible daytime working hours
\n✨ Supportive and friendly team environment
\n✨ Opportunity to develop valuable customer service and healthcare experience
\n✨ Immediate opportunities available
\n✨ Be part of an organisation making a real difference to patients' lives
\n\n\n\nApply Today
\nIf you're looking for a rewarding customer service role where you can make a genuine impact every day, we'd love to hear from you.
\nAll applications will be reviewed against the requirements of the role, and suitable candidates will be contacted for an initial screening call within 48 business hours.
\n\n\n\nBlue Arrow is proud to be a Disability Confident Employer and is committed to creating opportunities for everyone.
\nBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Call Handler • Swadlincote, ENG, GB
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