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Churchill Estates Management
Call Centre SupervisorChurchill Estates Management • Ringwood, Hampshire, Hampshire, UK
Call Centre Supervisor

Call Centre Supervisor

Churchill Estates Management • Ringwood, Hampshire, Hampshire, UK
10 days ago
Job type
  • Full-time
Job description

  • JOB TITLE: Call Centre Supervisor (Careline Supervisor)
  • LOCATION: Office based in Ringwood, Hampshire
  • HOURS: 37 per week, Monday to Friday. Overtime may be requested occasionally
  • PACKAGE: Competitive salary, plus excellent Colleague benefits


It's exciting times at Careline Support Ltd in Ringwood and due to our ongoing success, we are recruiting for a Call Centre Supervisor to join our team in Ringwood, Hampshire.

Our busy team have seen continuous and rapid growth since launching in January 2020, with our Careline Operators providing a dedicated telephone service for emergencies and non-emergencies around the clock, to retired Homeowners right across the UK.

About the role

Reporting to the Operations Manager, the post-holder will be one of two Supervisors providing support to a growing team of Careline Operators.

As Call Centre Supervisor your main responsibilities will include:

  • Supervising, supporting and coaching operational staff to carry out their duties effectively.
  • Recruitment, training, induction, reviews, appraisals and performance management of the team.
  • Managing the duty rota and workforce planning to ensure the call centre is staffed appropriately at all times.
  • Monitoring live and historical performance against Key Performance Ind...
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Call Centre Supervisor • Ringwood, Hampshire, Hampshire, UK

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