Are you the type
of person that gets out of bed on the right side every day? If so, we would
like you to come and join us as a Night
Guest Service Agent at the Royal Lancaster London, where we encourage your
personal development and growth. We are located next to Lancaster Gate tube
station, and a short distance from Paddington, Bayswater and Marble Arch
stations.
Some of our fabulous benefits you will enjoy as a Night Guest Service Agent are:
Annual
earnings up to £30,000.00 (£26,685.73 base salary + non-contractual tronc)
·
Pension scheme with
company contributions
·
50% discount in all our
restaurants and Spa’s across our properties
·
Team member and
Friends & Family rates across our properties
·
Complimentary stay
after passing probation
·
Extensive discounts on
our benefits platform
·
Access to private
medical insurance
·
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be
·
Interest free season
ticket loan
·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing
·
Bike to work scheme
·
Recommend a Friend
incentive
·
Complimentary laundry
·
Free meals on duty
·
Opportunity to join our taskforces to contribute to the business
focuses, community and environment
·
Employee recognition schemes and Social Committee
events including gala dinners and much more!
We are currently
looking for a passionate Night Guest
Service Agent, to join our Front of
House Department on a permanent basis, with an immediate
start to join us in consistently delivering memorable moments and five star
service to our guests and each other. It is important to us that everyone in
the team brings positive energy to support our happy and fun environment, as we
strive to build a community of diverse backgrounds and life experiences, where
we care about careers and not just jobs.
As a Night Guest Service Agent, your main
duties and expectations for the role will include:
·
Foster an environment at the Front Office where
hospitality is delivered
·
To complete the relevant Night Auditor tasks as
laid down by departmental standards
·
To receive customer complaints and ensure the
complete satisfaction of the
customer. Deliver
appropriate service recovery with a view to obtaining
their future
loyalty. Own customer issues ensuring resolution is achieved the same day the
issue was brought to your attention
·
Keep fully informed of the forecasted business
levels and support the Assistant Night Manager and Night Manager accordingly.
·
To monitor and control the rooms inventory to
ensure overbooking levels are maximized
You will be required to work 40 hours
per week, on a shift rota.
We
are …
·
Best
Employer for 2021 at Springboard’s Excellence Awards
·
One of
the happiest hotels in London
·
Earth
Check Silver Certified 2023
·
2
rosettes
·
Hoteliers’
Charter Approved
·
Preferred
Hotels & Resorts member
·
Top 100
in the Sunday Times Best Places to Work 2025
We are more
concerned with what’s in the glass, not whether its’ half full or empty, so if
you feel this Night Guest Service Agent role
is for you, come and pour some happiness into yours by joining our award
winning family today!
All applicants
must be legally eligible to work in the UK
Night Guest Service Agent • London, United Kingdom, United Kingdom
Fire & Security Role: Are you a Fire Alarm & AOV Service Engineer working with fire alarm and Automatic Opening Vent (AOV) systems?.What can you expect as an employee:.Up to £50k (depending on expe... Show more
Dennis Eagle UK is seeking a proactive Field Service Engineer to join their Aftermarket team.Covering the Surrey area from the Croydon Service Centre, this mobile role involves diagnosing and repai... Show more
Nutmeg, Europe’s leading Digital Wealth Manager with over £5 billion Assets Under Management and 230,000+ global investors, operates with the agility of a start-up within a leading financial instit... Show more
At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together.At Ruby, we keep breaking new ground.We are a fast‑growing hospitality grou... Show more
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.When the city sleeps, our hotel awakens in a different rhythm—quiet, elegant, and full of possibility.... Show more
Service Desk Analyst – Hospitality Team.Welcome to Wanstor! At Wanstor, we’ve been delivering award‑winning IT solutions for over 22 years, and we’re proud to keep growing year after year.Today, ou... Show more
With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinbu... Show more
The Ritz London is seeking a proactive Shift Engineer within the Maintenance Department to deliver maintenance tasks, including heating & air conditioning, electrical and plumbing services.You will... Show more
Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environm... Show more
Customer Service Assistant (Nights).Varied shift patterns, full flexibility required.We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life.We’re... Show more
A renowned educational institution in Greater London is seeking three Team Leaders for its Guest Accommodation Operations Team.This fixed-term role will run from June to September 2026.Responsibili... Show more
Enrich the Journeys of our People and our Guests as our.The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potentia... Show more
A luxury home furnishings company is seeking a Housekeeping Support Associate to deliver world-class service while maintaining cleanliness in the Gallery.The ideal candidate will have strong interp... Show more
Mobile Air Conditioning Engineer.Full Time – 40hours per week, Monday to Friday.We are looking for a reliable and experienced.Mobile Air Conditioning Engineer.The role is primarily air conditioning... Show more
We are currently looking for a.Key expectations of this role are.Providing our guests a customer service in accordance to the Rosewood London procedures thriving to go the extra mile at all times b... Show more
A reputable fire safety services company in Central London is looking for an experienced Fire Alarm Service Engineer.This role involves servicing, maintaining, and supporting fire alarm systems acr... Show more
Are you passionate about travel and looking for a flexible way to earn income on your own terms? We’re expanding and looking for motivated individuals who want to build their own independent travel... Show more
Fine & Country in Clapham is seeking experienced and ambitious estate agents to join their national network.Successful candidates will earn over £100,000 per year on one sale per month.Agents benef... Show more
IT Service Desk Analyst – Duxford, UK.Hexcel, an industry leader in advanced composite materials, is seeking an IT Service Desk Analyst to join our high‑performing IT Service team in Duxford, UK.Th... Show more
A leading public transportation service in Walworth is seeking an Advanced Engineer (HGV Technician Level 3) for night shifts.The role involves inspecting and maintaining buses, diagnosing faults, ... Show more
