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The Portfolio Group
Credit ControllerThe Portfolio Group • Hinckley, Leicestershire, UK
Credit Controller

Credit Controller

The Portfolio Group • Hinckley, Leicestershire, UK
30+ days ago
Salary
£25,000.00 yearly
Job type
  • Full-time
Job description
Credit Controller Based in Hinckley 5 days a week on site Paying £25k - £28k DOE We're looking for a confident and customer-focused Credit Controller to join a busy and fast-paced finance team based in Hinckley. This is a fantastic opportunity for someone with previous collections experience who enjoys speaking with customers, solving problems and working towards targets within a supportive team environment. The successful candidate will play a key role in maintaining cash collections, reducing overdue debt and delivering excellent customer service throughout every interaction. The Role As part of the Credit function, you'll be responsible for managing a portfolio of overdue accounts while providing a professional and positive experience for customers. You'll handle payment queries, process payments and work closely with colleagues to ensure accounts are managed efficiently and accurately. Key Responsibilities Contacting customers regarding overdue accounts Handling payment and service queries primarily over the phone Delivering a high level of customer service on every interaction Updating internal systems with accurate and timely notes Processing debit and credit card payments Working collaboratively with internal teams to resolve account queries Completing account adjustments where required Preparing detailed account histories for escalation where resolution has not been possible Managi...
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Credit Controller • Hinckley, Leicestershire, UK

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