Luggage Porter

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Meliá White House Hotel NW1 3UP

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park underground stations are all within a 5-minute walk.

** Salary package: £27539 + Commission // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Luggage Porter

Responsibilities will include, but are not limited to:

• Take responsibility for all aspects of Health and Safety within the department on a day-to-day basis. To set consistent high standards of Health and Safety in all working practices.
• Take part in department’s Fire Training and Practices and to ensure safe working practices within the department.
• Ensure that you are fully conversant in all the Hotel’s Disciplinary and Grievance Policies and Procedures, and the Code of Conduct.
• Provide excellent sense of welcome and ensure all guests are greeted using correct phraseology and assistance by opening and closing hotel’s entrances.
• Carry arriving and departing guests’ luggage ensuring the safety and security of such luggage whilst in the hotel’s possession.
• Display excellence in all communications methods, both formal and informal, written and verbal, at all times.
• Handle guest and customer complaints with precision, speed and in a professional manner and to the hotel’s procedure.
• Be responsible for planning, organising and monitoring the day-to-day operation of the department, while ensuring the department's overall objectives relate to the Hotel’s strategies.

What we are looking for:

• Driving license
• Being able to stand for long periods of time
• Passionate about hospitality
• Knowledge of London
• Be fluent in English

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP

· Holidays: 28 days’ holiday including 8 public holidays

· Contributory pension scheme

· Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

· Discounted dental and health cover with HSF

· Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

· Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

· Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

· High street discounts: with Perks at Work

· Pay Day Parties

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

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