Description
“The world is yours with Meliá”
Joining Meliá is to embark on a journey without borders,
where your potential to grow, lead and inspire has no limits. It’s knowing that
the world is yours — that you can elevate your career across countless
destinations, all while being part of one warm, supportive, and passionate
family.
Reception Supervisor
Department: Front Office
Location: London, UK
Reports to: Front Office Manager / Reception Management Team
Salary: Competitive + Accommodation Service Charge
What’s in it for you?
• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus
• 28 days’ holiday including bank holidays
• Access to Meliá’s global e-learning platform for personal & professional
development
• High-street savings through Perks at Work
• Meals on duty
Mission
As Reception Supervisor, you will supervise the daily
operation of Reception, ensuring exceptional service standards for VIP guests.
You will support and guide the reception team on shift, ensure operational
procedures are followed, and deliver a personalised, seamless experience
aligned with Meliá brand standards.
Key Responsibilities – Operational Excellence
• Supervise daily reception shifts, ensuring adequate desk
coverage and smooth team organisation.
• Ensure all guests, VIPs, and The Level members are welcomed with courtesy and
personalised attention.
• Oversee the execution of special requests for regular guests, VIPs, and group
arrivals.
• Ensure full compliance with security, health & safety, fire, credit, and
cash-handling procedures.
• Monitor room availability, overbookings, room moves, and Reserve Floor
allocations in coordination with relevant departments.
• Maintain close communication with Housekeeping, Concierge, and other
departments to deliver seamless service.
• Support the Reception Management team with training, implementation of new
procedures, and coaching on service standards.
• Handle guest feedback and complaints promptly and professionally, escalating
when required.
• Prepare and deliver thorough shift handovers, ensuring continuity between
teams.
What we’re looking for
• Previous supervisory experience in Front Office or a
luxury hospitality environment
• Strong leadership, communication, and organisational skills
• Excellent guest focus with a passion for personalised service
• Ability to manage teams on shift and maintain operational standards
• Strong attention to detail and problem-solving skills
• Fluency in English; additional languages are an advantage
Because belonging to the great Meliá family is being VIP
At Meliá, our people are the heart of everything we do.
Whether you’re stepping into leadership or building on your expertise, you’ll
be part of a culture defined by respect, collaboration, and passion. From our
newest talents to the most seasoned leaders, we are all Very Inspiring
People — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We
celebrate diversity and strive to create an inclusive, accessible environment
for all. At Meliá, we believe our differences make us stronger and fuel
innovation. We are equally committed to sustainability, building a responsible
present and a better future.
If you want to be a Very Inspiring Person, apply now
and start your journey with Meliá.
Follow us on:
Instagram – LinkedIn – Twitter – Indeed – Glassdoor
Reception Supervisor • London, United Kingdom
Job Description At ORONA, we are global leaders in the design, manufacture, installation, maintenance and modernisation of lifts, escalators, moving ramps and walkways.Operating in over 100 countri... Show more
Royal Caribbean Group is hiring a Slot Manager for their fleet.The role involves supervising and coordinating activities of the Casino slot machines, Arcade, and gym equipment servicing functions, ... Show more
Job description Sales Executive - Geely Bishop's Stortford Salary £24,000 (uncapped earnings) Fun, exciting, rewarding work.Working with world-class brands as a Sales Executive you'll have the d... Show more
Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services across the UK.Backed by over 110 years of combined ... Show more
This is a full-time on-site role for a Reception Manager located in the London Area, United Kingdom.The Reception Manager will be responsible for overseeing daily receptionist duties, ensuring cust... Show more
Workshop Controller Franchised Motor Dealership - Bishops Stortford area We have a fantastic opportunity for an experienced Workshop Controller to join a premium dealership with a first-class works... Show more
C is searching for a Food & Beverage Supervisor for its captivating location at Sea Containers London.In this role, you'll ensure that guests receive the highest standard of service, supervising da... Show more
Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Lifestyle... Show more
The Narrowboat on Regents Canal is seeking a proactive Supervisor to help manage daily operations and lead a welcoming team.You will oversee shifts, ensure excellent guest service, and contribute t... Show more
Radisson Blu Hotel, London Mercer Street in London is seeking a Reception Shift Leader to oversee front desk operations and support the Front Office Manager.You will ensure the highest standards of... Show more
Operations Supervisor to join the Operations team.Directly reporting to a Site Leader, JOS play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the cha... Show more
Portico is recruiting a Reception Supervisor to oversee our front-of-house team at a leading French bank in the city.You will manage one receptionist, run the switchboard and inbox, and support mee... Show more
At The Chancery Rosewood, we are redefining luxury hospitality in London.Embassy on Grosvenor Square, redesigned by Sir David Chipperfield, our hotel features 144 suites by Joseph Dirand alongside ... Show more
We have an exciting opportunity for you to join our team as an Operations Supervisor.FedEx is the largest express transportation company in the world, connecting more than 220 countries and territo... Show more
We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway.Our team is the driving force behind our role as... Show more
As Reception Supervisor, you are the on‑shift lead for the front desk — bridging the Host team and the Reception Manager.You run the reception operation in real time: setting the tone of welcome, m... Show more
Join Our Global Family at RIU Hotels & Resorts!.Be part of the RIU Plaza London The Westminster team!.RIU Hotels & Resorts is expanding its presence in the heart of the UK with our newest addition:... Show more
We're looking for our next Supervisor for The Bull - an independent, neighbourhood pub in Wanstead.As an independent neighbourhood pub, we believe everyone who walks through our doors is our guest,... Show more
Lululemon Athletica is seeking a Key Leader for the Greater London area to enhance guest experience and support the retail operations.The role involves leading the salesfloor team and ensuring effi... Show more
Attention! This vacancy is temporarily suspended!.All positions available: Customer, Cashier, Cleaner, Security, Supervisor, Welder, Driver, Service.Schedule: Monday – Saturday (Holidays: Sunday).R... Show more
