Receptionist

Job Description

Receptionist / Customer Service administrator

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Northampton NN1

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£25,000 - £27,000 + Bonus + Benefits

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Working Hours: Monday to Friday on a fixed rota, 3 out of 4 Saturdays, with a day off in lieu

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If you're someone who genuinely enjoys helping people, thrives in a busy environment and takes pride in delivering excellent customer service, this could be the perfect opportunity.

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We're working with a well-established, customer-focused business seeking a Receptionist to join their friendly team. This is a varied role where you'll be the first point of contact for customers, managing appointments, handling enquiries and ensuring every visitor receives a professional and welcoming experience.

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The Role

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You'll play a key part in the day-to-day running of the business, with responsibilities including:

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• Greeting customers and visitors, providing a professional first impression.
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• Managing appointments and diaries.
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• Handling telephone and email enquiries.
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• Processing payments and maintaining accurate records.
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• Supporting customers with product enquiries and recommendations.
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• Completing general administrative duties.
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• Helping maintain a welcoming and organised front-of-house environment.
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What We're Looking For

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We're keen to speak with people who have:

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• Previous experience in a customer-facing role.
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• Strong communication and interpersonal skills.
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• The ability to stay organised and manage multiple tasks effectively.
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• Experience handling payments and maintaining accurate records.
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• Confidence using computer systems and administration software.
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• A positive, proactive approach and a willingness to learn
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What's in it for you?

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• Salary of £25,000 - £27,000.
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• Quarterly bonus scheme.
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• Excellent training and ongoing development.
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• 24 days holiday plus bank holidays.
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• Staff discounts.
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• Additional loyalty rewards with length of service.
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• Company social events and fully funded Christmas celebrations.
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• Uniform provided.
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• Closed Sundays and Bank Holidays.
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If you're looking for a role where customer service really matters and you can build a long-term career with a supportive employer, we'd love to hear from you.

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Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

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All responses will be managed in line with the new GDPR regulations.

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Impact Recruitment is an employment agency working on behalf of our client.