Belper, Derbyshire
⏰ 39.5 Hours per Week
Are you naturally curious, love solving technical problems, and enjoy helping people?
We're looking for a Technical Advisor to join a busy and supportive Service Technical team in Belper. This is a fantastic opportunity for someone with technical support experience who enjoys troubleshooting, learning new products, and delivering exceptional customer service.
As a Technical Advisor, you'll be the go-to expert for technical support and customer guidance.
✅ Provide technical advice and support to Gas Safe registered engineers and end users.
✅ Investigate, diagnose, and explain technical issues clearly and professionally.
✅ Deliver outstanding customer service over the phone in a fast-paced environment.
✅ Work towards individual and team KPIs while maintaining high levels of customer satisfaction.
✅ Adapt to seasonal business demands, with busier periods during winter and dedicated training and development opportunities throughout quieter months.
We're looking for someone who enjoys getting to the root of a problem and finding solutions.
✔️ Strong technical aptitude and a genuine curiosity about how things work.
✔️ Previous Level 3 Technical Support experience would be ideal.
✔️ Candidates with Level 1 or Level 2 Support experience will also be considered if they can demonstrate excellent troubleshooting skills.
✔️ GCSE English Grade 4/C or above (or equivalent).
✔️ Good IT skills, including experience with Microsoft Office applications and Salesforce.
✔️ Excellent communication skills with a collaborative team-focused approach.
✔️ Contact centre or call centre experience would be advantageous, but it's not essential.
Up to £1,500 annual bonus
25 days holiday plus bank holidays
Generous pension scheme
️ Modern, refurbished contact centre with sit-stand desks
Structured shift planning to support work-life balance
Comprehensive product training and ongoing development
Fun team events, incentives, and competitions
Opportunities to develop technical expertise and progress your career
This is more than just a support role. As a Technical Advisor, you'll become a trusted technical expert, helping customers resolve issues while developing specialist knowledge within a well-established and growing organisation.
If you're passionate about technology, enjoy helping people, and thrive on problem-solving, we'd love to hear from you! ✨
Apply today and take the next step in your technical support career.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Technical Advisor • Belper, Derbyshire, England
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