Flow Room Technician - Warehouse

Job Description

The Role:

As a Flow Room Technician, you'll partner with the on-site operations team, ensuring the smooth system and product flow to exceed operational KPIs across designated areas, working closely with warehouse operatives, flow room colleagues, shift and section managers, supervisors, trainee supervisors and the IT, and engineering teams.

With a lead technician, you will oversee the day-to-day running of the systems, reporting any faults, prioritising waves in line with the daily plan, and providing recommendations to optimise operations.

You will also be analysing data in real-time, capturing data from our systems into trackers, monitoring forecasts, and investigating and communicating risks and missed targets to the lead technician.

Shift pattern: 4 on 4 off rotation Days/Nights

Key Responsibilities:

• Monitor and manage system and product flow across designated warehouse areas to support operational KPI delivery.
• Work closely with warehouse operatives, other Flow Room colleagues, supervisors, managers, IT, and Engineering teams to ensure smooth day-to-day operations.
• Support the Lead Technician in overseeing the daily running of warehouse systems and operational processes.
• Identify, report, and escalate system faults, working with relevant teams to minimise disruption.
• Prioritise operational waves in line with the daily plan and business requirements.
• Provide recommendations to improve efficiency, productivity, and system performance.
• Analyse operational data in real time to identify trends, issues, and opportunities.
• Capture and maintain accurate data within trackers and reporting tools.
• Monitor forecasts and operational performance against targets.
• Investigate risks, performance gaps, and missed targets, communicating findings to the Lead Technician.
• Support proactive decision-making through timely reporting and operational insights.
• Contribute to the continuous optimisation of warehouse operations and system effectiveness.

Qualifications

What we are looking for:

• Previous experience working in a data or analytics role in a warehouse environment.
• Strong IT skills.
• Ability to work under pressure in a fast paced automated environment.
• Attention to detail and a problem solving mind-set.
• Excellent communication and teamwork abilities.

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion - Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect - In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 - Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit - Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust - We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.