Receptionist

We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.

We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!

Employee Benefits
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This role has a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to £13.25 per hour and £50 in hotel vouchers.

Key Attributes:

• Warm & Welcoming Manner
• Has a calm, can do attitude
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Excellent guest service skills
• Clear Communication

Role & Responsibilities:

• To ensure all of our guests receive a warm
  welcome and are treated to the up most hospitality and care during their stay
  with us.
• To provide an unforgettable experience and
  this starts with Reception – not just on arrival but through the whole process
  of booking to departure.
• To follow all hotel policies as outlined
  in your training manual – Reservations, Sales, Check In and Check Out
  Procedures
• To achieve sales in line with company
  objectives
• To promote additional products and
  services within the hotel and group brand
• To maintain exemplary billing systems and
  obtain all payments from guests in accordance with company Policy, and the
  accurate accounting and processing of all reception sales.
• To maintain high standards of hospitality,
  processing bookings, up selling, salesmanship, financial and reporting
  diligence.
• To support the
  reservations team with booking support.
• To
  ensure all complaints are minimized and handled professionally as in accordance
  with hotel policy
• To
  ensure a good working relationship with all other departments and communicate
  information throughout the hotel
• Stock
  replenishment of department areas
• Ensure
  daily updates are communicated throughout the hotel
• Follow
  legislation relating to job role.
• To ensure good working relationship with all other
  departments and communicate information throughout the hotel.
• To understand
  responsibilities in relation to Fire Procedures, Health and Safety, COSHH,
  Infection Control and Emergency Aid.
• All other
  duties as required