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Pembrook Resourcing
Service AdvisorPembrook Resourcing • Bristol, Avon, UK
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Service Advisor

Service Advisor

Pembrook Resourcing • Bristol, Avon, UK
25 days ago
Salary
£30,000.00–£38,000.00 yearly
Job type
  • Full-time
  • Permanent
Job description

Service Advisor

Location: Bristol

Salary: £30,000–£38,000 Basic (Dependent on Experience)

Job Type: Full Time | Permanent

The Role

An exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol. This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing.

Key Responsibilities

  • Greet customers and manage service bookings.
  • Accurately identify customer requirements and vehicle concerns.
  • Liaise with technicians and workshop staff regarding vehicle progress.
  • Provide customers with updates and obtain authorisation for additional work.
  • Prepare estimates, invoices, and service documentation.
  • Promote additional products and services where appropriate.
  • Ensure all work is completed to agreed timescales and customer expectations.
  • Handle customer queries and resolve issues professionally.
  • Maintain accurate records using the dealer management system.

Candidate Requirements

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Service Advisor • Bristol, Avon, UK

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