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Recruit4staff are representing a leading optical manufacturing business in their search for a Customer Service Advisor to work in Wrexham
Job Details:
Job Role: As a Customer Service Advisor, you will deliver first-class service to valued customers through proactive outbound calls, managing inbound enquiries and processing orders efficiently. The Customer Service Advisor will be responsible for handling technical queries related to optical lenses, ensuring all orders are input accurately and on time, and proactively managing customer accounts by chasing delayed orders and communicating updates effectively. You will also liaise with internal teams to resolve complaints swiftly and support retention activity by re-engaging inactive customers.
Essential Skills, Experience, or Qualifications:
Customer Service Executive • Wrexham, Conwy County, UK
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