Evening Room Attendant

Join us
as an Evening Room Attendant at The Dorchester Hotel, recently recognised as
one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of
the year – London’ at the 2024 AA Hospitality Awards. We continually strive to
build and nurture a culture where inclusiveness is part of our DNA, reflected
in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.

We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as an Evening Room Attendant at The Dorchester Hotel, you will have a
unique opportunity to excel in your field. You will learn from your fellow
Legends and our award-winning learning academy to achieve the highest standards
in craft, service, and leadership.

What you’ll do

As an Evening
Room Attendant, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for seamless service,
  discretion, intuitive, and flexible during the evening. This will include eye
  for detail, thoroughness and hygienic, all to ensure our guests receives
  nothing but the best experience.
• Sometimes our guests have special requests
  involving special set-ups, additional supplies, and even special occasions.
  Most of these requests are fulfilled by our Evening Room Attendants.
• Our
  values of, Passion, Personality, Respect, Working Together and Creativity
  guide us each and every day. As a Reception Manager you’ll have the
  opportunity to bring these to life and continue to create our legacy's.

The items
shared are the essence of a day in the life of an Evening Room Attendant, but
we’ll make sure you are provided with specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change.

These
currently set as:

• Monday to Sunday: 5.30pm – 10.30pm

What you’ll bring

Essential Skills and Experience

• Attention to Detail - You can spot small
  things that need cleaning or fixing.
• Good Communication - You can talk
  politely and listen carefully to guests and your team.
• Ability to Follow Instructions - You can
  understand and complete tasks as asked.
• Time Management - You can work within set
  timeframes to clean rooms or do other tasks.
• Team Player - You work well with others
  and can ask for help when needed.
• Energetic - You are comfortable with
  moving around, lifting, and being on your feet for most of the day.
• Willingness to Learn - You are open to
  learning how to use cleaning equipment and follow safety rules.

Preferred Skills

• Previous Experience - You’ve worked as an
  evening room attendant in a 5 star hotel before.
• Knowledge of Customer Service - You know
  how to make guests feel welcome and comfortable.
• Problem-Solving Skills - You can handle
  small issues, like replacing missing items.
• Positive Attitude - You approach work
  with enthusiasm and a smile.

What you'll get

• Complimentary
  Stays: Enjoy complimentary stays with breakfast at
  Dorchester Collection Hotels every year.


• Discounts out
  hotels, Benefit from discounts at various high street and online shops


• Employee
  Perks: Enrol from day 1 into the Royal London Private
  Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and
  Eye care vouchers.


• Training
  and Development: Advance in your career by accessing various
  apprenticeships from Level 2 to Hospitality Degree Level 5. We partner
  with outstanding nationally recognised Apprenticeship providers.


• Social
  Events: Participate in vibrant social events, including
  a summer party, winter ball, pub quizzes, and cultural and milestone
  recognition celebrations.


• Referral
  Bonus: Earn a £1000 bonus when you recommend a friend.


• Well-being
  Support: Access immediate well-being advice because we
  care about our employees.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we
can support you through this process.