Due to the fantastic success of Careline Support Ltd, we are delighted to be expanding our team in Ringwood by extending our opening hours to provide 24/7 wrap around, telephone-based customer service for our retired Homeowners and other clients at their time of need.
We are recruiting for personable and diligent ‘night-owls’ to join our call centre team to provide direct telephone support throughout the night.
If you’re looking for night-time hours and can do a fantastic job of staying calm under pressure whilst listening, offering reassurance and taking responsive action, we want to hear from you.
About you
• You’ll be a ‘night owl’ happy to work between 8pm and 7.15am
• We are looking for people with great customer service experience and relevant skills from all backgrounds and in particular, emergency call centres
• You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
• A good standard of English and IT skills is essential
Why work for us?
• 30 days holiday inclusive of Bank Holidays
• Safe, secure and contemporary offices based in Ringwood
• Free on-site parking
• Fantastic Colleague Benefits (eye care, reward schemes, life assurance, pension)
• Supportive and friendly team
• Free tea and coffee (as much as you can drink!)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Rewarding work; you’ll be making a positive difference on every call
• No sales, just great customer service!
More about us
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.
There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd every day.
Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty
How to join us
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
We understand the importance of protecting your personal data when you submit a job application. For more information on how we process your personal data please read our .
Night Customer Service Advisors • Ringwood, Hampshire
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