Known internally as Senior Careline Operator
Location: Office based in Ringwood, Hampshire
Hours: 37.5 hours per week, worked as ‘4 shifts on / 4 shifts off’ to include rostered weekends and Bank Holidays (please note this could include work over the Christmas period).
Shifts: 08:30 to 20:00 (inclusive of 45 min unpaid break). We are happy to consider shorter shifts (later start time) for the right candidate.
Salary: Negotiable from £25,000 p/a, depending on experience, to be discussed at interview
What does the role involve?
Our two Senior Careline Operators work opposite shifts supporting the Monitoring Services Management team in coaching and performance related activities for the Careline Service. This varied role includes live call monitoring, call auditing, reporting, administration duties and supporting the training and induction of new team members.
In addition, you will work as part of the team, providing telephone-based customer support to our retired homeowners who live right across the UK. These responsibilities include:
About you
As the Senior Careline Operator, you will:
Why work for us?
Fantastic Colleague Benefits including:
By joining Careline Support Ltd you will gain valuable skills and work experience with a respected company…excellent for long-term career aspirations!
Company Values - TORCH – Trust – Openness – Respect – Communication – Honesty
Who are we?
Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is left alone in an emergency.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today!
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Senior Customer Service Advisor • Ringwood, Hampshire, BH24 3FA
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