We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team.
Why work for us?
What does the role involve?
You’ll be taking incoming calls from retired Homeowners, responding to a variety of situations including emergencies (i.e. accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.
Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times. Remaining alert to ensure you are ready and available for your next customer.
A flexible, friendly and responsive approach is essential. No sales, just great customer service!
About you
Firstly, you will have at least one year’s experience as a telephone-based customer advisor. In addition, you will possess extensive customer service experience, for example, from retail, hospitality or care sector.
Above all, you will be a great listener and communicator and, as a Senior member of the team, you will role model exceptional levels of motivation, reliability, resilience, empathy, flexibility and the ability to remain calm in a crisis.
A high standard of written and spoken English and good IT skills is essential.
There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.
Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty
Who are we?
Established in 2020 and part of the Churchill Retirement Living group of Companies, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points.
The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.
We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today and find your calling!
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Senior Customer Service Advisor • Ringwood, Hampshire
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